Publications

Publications

Title Author Year Publication type
Evidence-Based Accreditation Standards to Promote Continuous Quality Improvement: The Experiences of the San Mateo County Human Services AgencyFollowing a difficult period of service provision, an agency determined that drastic changes were needed to impr Winship, K. ; Lee, S.T. 2012 Journal Article
The Use of Key Indicators as a Foundation for Knowledge Management: The Experiences of Monterey County's Social and Employment Services Department Lindberg, A. ; Austin, M.J. 2012 Journal Article
Learning from Staff to Share Knowledge and Inform Decision-Making: The Contra Costa County Experience Winship, K. ; Austin, M.J. 2012 Report
A Senior Manager with a Knowledge Management Portfolio: The Santa Clara County Experience Lindberg, A. ; Austin, M.J. 2012 Journal Article
Linking an Agency Strategic Review to Increase Knowledge Management: San Francisco County Human Service Agency Harrison, L. ; Austin, M.J. 2012 Report
Transforming Data Into Action: The Sonoma County Human Services Department Harrison, L. ; Austin, M.J. 2012 Journal Article
Using Agency-wide Dashboards for Data Monitoring and Data Mining: The Solano County Health & Social Services Department Harrison, L. ; Austin, M.J. 2012 Journal Article
Building a Culture of Learning through Organizational Development: The Experiences of the Marin County Health and Human Services Department Lindberg, A. ; Meredith, L. ; Austin, M.J. 2012 Journal Article
Building Organizational Supports for Knowledge Sharing in County Social Service Agencies: Cross-Case Analysis of Works-in-Progress Lee, C.; Austin, M.J. 2012 Journal Article
Knowledge Capture and the Retirement of the Director of Finance: Succession Planning in the San Mateo County Human Services Agency Winship, K. ; Austin, M.J. 2012 Journal Article