A Research Center on Nonprofit & Public Sector Management in the Human Services

Mission Statement

The mission of the Mack Center on Nonprofit and Public Sector Management in the Human Services and the Bay Area Social Services Consortium is to expand the knowledge base of nonprofit and public sector human service organizations by conducting practice research with our agency partners and sharing this knowledge with the practice and scholarly communities.


January 22, 2021

The video captures the highlights of the 7 modules that comprise the foundations of human services, and can be found on BASSC's Human Services Knowledge Foundation Series website.

July 21, 2020

Slideshow from July 10 CIE around Remote Work available at this link.

More information about CIE series can be found at BASSC Critical Infomation Exchanges

July 20, 2020

BASSC and The Mack Center will be at the Jan 2021 Social Work Science for Social Change conference in San Francisco.

For more information, see the conference website.

The Mack Center and BASSC

Together, the Mack Center and the Bay Area Social Services Consortium (BASSC) work with our practice and academic partners to define research aims that are responsive to the priorities and capabilities of all stakeholders. Practice partners have an important voice in framing the goals of research, collaborating on data collection strategies and engaging with researchers to interpret findings. We translate research findings into presentations, reports, articles, books, and training materials in order to share them with multiple audiences in the human services.

Current Areas of Research

Identifying, implementing, and evaluating strategies to address staff recruitment and retention challenges.

Identifying and evaluating innovative strategies for integrating care for vulnerable populations involved with multiple service systems. 

Strengthening nonprofit-county contracting relationships to improve service coordination and outcome measurement.

Identifying fiscal management and communication strategies to respond to budget cuts.