BASSC Executive Development Program Participant Case Studies

BASSC Executive Development Program participants all participate in an inter-agency project and develop a formal presentation and case study based on that project. Example case studies are provided below. Case studies should be downloaded as a PDF to maintain formatting.

Adult & Aging Services

  1. "Community Enrichment: Policy to Action in Improving Social Connections and Loneliness" (Jessie Latch - 2026)
  2. "Healing Disconnection: A Tale of Two Counties" (Mélody Saint-Saëns - 2026)
  3. "From Virtual to Vital: Elevating How We Train Adult Protective Services Social Workers" (Mireya Rincon - 2025)
  4. "Integrating Social Services with Federally Qualified Health Centers (FQHCs) Utilizing Collaborative Care to Address Depression in Older Adults" (Theodor Morrow - 2024)
  5. "California Advancing and Innovating Medi-Cal (CalAIM)- Implementation Strategies for Long-Term Services and Supports in Sonoma County" (Rhiannon Coxon - 2023)
  6. "Recommendations for a New Area Agency on Aging in Santa Clara County: Setting the Stage for Shared Understanding and Smooth Transitions" (Vanessa Merlano Sittauer - 2021)

  7. "Integrated Call Centers for Older and/or Dependent Adults" (Rezsin Gonzalez - 2020)

  9. "Senior Agenda Age-Friendly Initiative for Santa Clara County" (Janēt Campbell - 2019)
  10. "Sonoma County Elder Justice Initiative" (Akiles A. Ceron - 2019)
  11. "Preparing for the Shift in Adult Protective Services Cases: Lessons Learned from San Francisco County’s High Risk Self Neglect Unit" (Jessica Cirksena - 2019)
  12. "Breaking Barriers through Technology: Facilitating IHSS Clients’ Experiences through More Sustainable Measures" (Veronica Marquez-Hothem - 2019)

  13. "We’re Still Here – Stories of Seniors and Social Isolation in Santa Cruz County: A Model for Community Engagement" (Irene Nolan - 2019)

  14. "Mutually Beneficial - A Relationship Within an Agency" (Eduardo Alaniz - 2017)
  15. "Building Age-Friendly Cities" (Rosa Hernandez - 2017)
  16. "Working Together to Combat Senior Depression: A Sonoma County Collaboration" (Rose Johns  2017)
  17. "Santa Clara County's Senior Age Friendly Initiative - A Model to Promote and Address the Needs of Santa Cruz County's Aging Population (Juan Magaña - 2017)
  18. "Improving the Readiness of New APS Social Workers in Sonoma County for the Essential Task of Home Visitation" (Nadia Woodcock - 2017) 
  19. "Sonoma County's Elder Justice Initiative: A Collective Impact Approach" (Allison Yant - 2017)
  20. "Depression in the Elderly Population: A Sonoma County Intervention" (Joyce A. Goodwin - 2016) 
  21. "Clinical Quality Assurance: An Integrated, Evidence-Based Approach to Aging Adult Services for the San Francisco Community" (Jennifer Swift - 2016)
  22. "HOPE: A Full Service Partnership in Marin County Serving Older Adults with Serious Mental Illness" (Jason Adamek - 2015)
  23. "Supporting Seniors to Age in Place with Dignity" (Eric Glentzer - 2015)
  24. "The Sonoma County Older Adult Collaborative: Providing Depression Intervention to Seniors" (Martha Jacquez - 2015)
  25. "San Francisco County’s Partnership with the Homebridge Training Program: Training the Fragile Workforce" (Andrew Stewart - 2015)
  26. "Curbing Depression: Prevention and Early Intervention Efforts of Sonoma County’s Older Adult Collaborative" (Mark Vanderscoff - 2015)
  27. "San Francisco County's Integrated Intake Program for Aging and Adult Services" (Natasha Hamilton – 2012)
  28. "A Health Care Innovation Grant Project: A Collaboration of Contra Costa County EHSD Aging & Adult Services Bureau and the Contra Costa Health Plan" (La Valda R. Marshall – 2014)
  29. "Veterans Services: Tremendous Need, Limited Resources" (Tracy Murray – 2012)
  30. "San Francisco Human Services Agency Department of Aging and Adult Services: Integrated Intake Unit" (Martha Huettl – 2011)
  31. "Santa Clara County's Financial Abuse Specialist Team: Protection Through Collaboration" (Nicolas P. Stathakos – 2011)
  32. "Keeping Linkages Alive: Sonoma County's Commitment to Seniors" (Jan Watson – 2011)
  33. "Marin County: Promotion of Independence Among a Growing Aging Population" (Sherra Clinton – 2010)
  34. "Adult and Aging Services in Marin County: A Model on How to Meet an Aging Population's Needs" (Carlos Smith – 2010)
  35. "Helping Older People Excel: An Analysis of Marin County's HOPE Program" (Kean Tan – 2010)
  36. "The Benefits and Challenges of an Integrated Adult and Aging Division in the Sonoma County Human Services Department" (Scott Danielson – 2009)
  37. "Improving Coordination Between Adult Protective Services and Law Enforcement in Sonoma County" (Gary Fontenot – 2008)
  38. "Services Connection Pilot Project: A Collaborative Partnership Between DAAS and the Housing Authority in San Francisco–Assessing Needs and Facilitating Service Delivery Connections for Seniors and the Disabled in Public Housing" (Barbara Herlihy – 2008)
  39. "Good Places to Grow Old: A Framework for Creating an Aging-Friendly Community" (Brenda McGregor – 2008)
  40. "Home From the Hospital: The In-Home Supportive Services Hospital Discharge Liaison Unit in San Francisco County" (Millicent Miles and Margarita Zarraga – 2008)
  41. "Community Living Fund: San Francisco Launches a Fund and Program to Provide Resources and Services to Adults With Disabilities" (Terri Possley – 2008)
  42. "Cooperative Strategies for Combating Financial Elder/Dependent Adult Abuse" (Lisa Lahowe – 2007)
  43. "Aging Baby Boomers Redefine Work and Retirement: Creating Challenges and Opportunities for Contra Costa County" (Nhang Luong – 2007)
  44. "Uniform Assessment Tool: Another Step for San Mateo County Towards an Integrated Service Delivery System for Adult Home Care Programs" (Marilyn Remark – 2007)
  45. "Contra Costa and Sonoma Counties Multipurpose Senior Services Program: Lessons for San Francisco County" (Hugh V. Wang – 2007)
  46. "Helping the Hard-to-Serve In-Home Supportive Services Client: Santa Clara County's Response" (Gail Goudreau – 2006)
  47. "A Study of the Service Delivery models in Contra Costa and Santa Cruz Counties for the In-Home Supportive Services Program" (Carol Rex – 2006)
  48. "Helping Low-Income, Disabled Adults Become Supplemental Security Income (SSI) Beneficiaries through SSI Advocacy Program" (Florence Hays – 2005)
  49. "Sonoma County's Utilization of Community Partnerships to Implement a Program of Prevention of Financial Abuse of the Elderly" (Deborah Goldstein – 2003)
  50. "Public Authority Governance: A Look at Alameda County's Public Authority BOS Model of Governance" (Mary Goblirsch – 2002)
  51. "Zero Tolerance for Domestic Violence in Contra Costa County: A Multidisciplinary Approach" (Elinor Marcelous – 2002)
  52. "Enhancing Models of Adult Social Service Provision: Innovative Systems Integration in Sonoma County" (Heather Ravani – 2002)
  53. "Integrated Services: The Department of Adult and Aging Services in Alameda County" (Susan Arding – 2001)
  54. "The Integration of Aging and Adult Services in Contra Costa County" (Michael Bobadilla – 2001)
  55. "Napa County’s Comprehensive Services for Older Adults" (Tonya Spencer – 2001)
  56. "Integrating Long-term Care: Overcoming Administrative Barriers in Integrating Aging and Adult Services in San Mateo County" (Aragawie Yosef – 2001)
  57. "Public Guardian and Adult Protective Services: Models of Collaboration in Three Counties" (Diane Kaljian – 1999)
  58. "Adult and Aging Services: A Collaborative Service Delivery Effort in Alameda County" (Les Lindop – 1999)
  59. "Improving Access to Services: The Initial Assessment Unit in the Sonoma County Division of Adult and Aging Services" (Joseph Rodrigues – 1999)
  60. "Contract/Registry Model to Support IHSS Clients and Minimum Wage Providers: A Partnership Between the Santa Clara County Social Services Agency and the Council on Aging" (Francie Newfield – 1997)
  61. "IHSS Outcomes and APS On-Line: Adult Services in Santa Clara County" (Ken O’Day – 1997)
  62. "Public Agencies and Community Integration for the Aged" (Sylvia Segovia – 1996)
  63. "Reorganization of Aging and Adult Services" (Robert Sessler – 1996)

Advocacy, Legislation, & the Justice System

  1. "Integrating Legislative Advocacy and Development within a Social Services Agency" (Najeeb Kamil - 2018) 
  2. "Santa Clara County's Implementation of Assembly Bill 109" (Susan Bain - 2015)"
  3. "San Mateo County's Service Connect Project" (Joanne Cattaneo - 2015)
  4. "Recovery Coaches: Playing an Important Role in Marin County Collaborative Courts" (Sonya Morrison - 2014)
  5. "Reentering Society: An Innovative Approach to Working with Low-Level Offenders in the Community" (Angela Struckmann - 2013)
  6. "Sonoma County's Family Justice Center" (Eileen Cavan – 2012)
  7. "Contra Costa County's Employment and Human Services Advocacy Program and San Francisco County's SSI Advocacy Initiative" (Margarita Gallo – 2012)

  10. "An Exploration of Santa Clara’s Family Wellness Court" (Edlyn Kloefkorn - 2009)

  11. "STAR Program: An Analysis of the Marin County Mental Health Court Program" (Renee Paquier - 2009)
  12. "New Medi-Cal Citizenship Requirements: Impact on the Most Vulnerable and At-Risk" (Emma Gonzalez-Romero – 2007)
  13. "San Francisco's Working Families Credit: A Local Tax Credit as an Outreach Tool for Anti-Poverty Programs" (Stefan Luesse – 2007)
  14. "An Inside Look at Special Investigation Units (SIUs) in San Mateo, Sonoma, San Francisco, and Solano Counties" (Ralph Alvarado – 2005)
  15. "Defining the County Role in Supporting and Impacting the Efficacy of the California Welfare Director's Association (CWDA)" (Sandy Stier – 2003)
  16. "The Effective Use of Legislative Advocacy for County Social Service Agencies: How to Play and Win in the Legislative Game" (Pauline M. Keogh – 1999)
  17. "Legislation and Policy Development" (Linda Kretz – 1996)

Behavioral Health

  1. "From Records to Recovery: Integrating Behavioral Health Services into Marin County’s Clean Slate Events" (Tamara Hornsey - 2025)
  2. "Connecting Communities- One Library at a Time" (Heidi Chu - 2023)
  3. "Napa County Mental Health Library Partnership and Co-Located Staffing Model" (Roslyn R. Gentry - 2023)
  4. "Marin County Veterans Treatment Court" (Tracy Coleman - 2022)
  5. "Prescription For Impact: Marin County's Organized Community Response to the Prescription Drug Crisis" (Megan Barajas - 2018) 
  6. "Under-Recognized and Under-Treated Depression: Healthy Ideas and IHSS in Sonoma County" (Chun Yin Law - 2017)
  7. "Juvenile Drug Treatment Court: A Comparative Look at Marin and Santa Clara County Programs (Jennifer Hubbs – 2012)
  8. "Marin County's STAR Program: Support and Treatment for Mentally Ill Offenders" (Marcella Velasquez – 2009)
  9. "The LPS Conservatorship Program: How to Improve Service Delivery and Strengthen Inter-Agency Relationships" (Eric Cho – 2007)
  10. "Marin County STAR Program: Keeping Severely Mentally Ill Adults Out of Jail and In Treatment" (Ron Patton – 2006)
  11. "Drug Court: Reducing Recidivism through a Therapeutic-Court Milieu" (Kimberly O'Young – 2005)
  12. "The Women's Enrichment Center of San Mateo County" (William Beiersdorfer – 2003)
  13. "The Delivery of Mental Health, Substance Abuse, and Domestic Violence Services in Sonoma County" (Ellen Gould – 1999)
  14. "Mental Health Consumer Access to One Stop Career Centers in Monterey County: The Challenge for All Bay Area Counties" (Jeanette B. Ward – 1999)
  15. "The Role of Alcohol and Other Drug Intervention and Treatment Services for TANF Recipients in Alameda County" (Robert Schwab – 1998)
  16. "A Contracted Service Delivery Model: The Alameda County Behavioral Services Department" (Charles Couch – 1997)

Children & Family Services

  1. "Prevention Efforts with Culture and Compassion at San Francisco Department of Social Services" (Claudia Herrera-Sandoval - 2026)
  2. "Embedding Fiscal Management in Child Welfare Program Oversight" (Kim McDowell - 2026)
  3. "Visitation to Support Reunification: A Shift from 'Visitation' to 'Family Time' in Monterey County" (Jacqueline Chavez - 2025)
  4. "Community as a Pathway to Prevention" (Sabrina Johnson - 2025)
  5. "A Five-Prong Approach to Recruitment and Retention of a Skilled and Diverse Child Welfare Workforce" (Van Luong - 2025)
  6. "Valley of the Moon Short-Term Residential Therapeutic Program: A County-Run Facility Operated by Sonoma County" (Vicky Quinto - 2025)
  7. "Investing in Youth: A Step in Breaking Generational Poverty" (Stacy Serrano - 2024)
  8. "Guaranteed Income: San Francisco Human Services Agency’s Support for Former System-Involved Youth" (Melissa Suarez - 2024)
  9. "San Francisco Diaper Bank- An Opportunity for Napa County to Meet This Basic Need" (Juana Bautista - 2023)
  10. "California Children’s System of Care A New Approach- Multi-Disciplinary Teams" (Alma Duarte - 2023)
  11. "The San Francisco Diaper Bank-  The Power of Diaper Availability in the Lives of Families in Need" (Jeremy Duvall - 2023)
  12. "The Importance of Parent-Child Visitation in Child Welfare Family Reunification: A Closer Look at the “Family Time” Program in Development in Napa County" (Jessica Recinos - 2022)

  13. "Healing: Navigating COVID-19 and Social Uprisings Through a Trauma-Informed Lens" (Emma Ledvina - 2020)

  14. "A Collaborative Solution: Monterey County’s Family Reunification Partnership" (Stephanie Montez - 2020)

  16. "The Importance of Youth Advocates in Child Welfare: Examining Alameda County’s Youth Advocate Program" (Rachelle Lynch - 2019)
  17. "Child and Family Team Meetings - Creating Better Outcomes: Exploring Sonoma County's TEAM model (Renee L. Cage - 2018) 
  18. "Human Trafficking Services Through a Trauma-Informed Lens: Applications for the Child Welfare Context (Briana Downey - 2017)
  19. "Building on Success: Parent Partners in Contra Costa County" (Ayse Dogan - 2016)
  20. "Finding Solutions in Continuous Care Reform" (Juliet Halverson - 2016) 
  21. "Parent Partners Support Families on their Journeys to Reunification: Recommendations for Implementation in Marin County" (Bree Marchman - 2016)
  22. "Santa Cruz County's FosterEd Program: Improving the Educational Outcomes for Children in Foster Care" (Byron Myers - 2016)
  23. "Developing and Tracking Skill Sets for Child Welfare Workers in Santa Clara County" (Minerva Beltran-Gonzales - 2015)
  24. "Families Moving Forward (FMF) in San Francisco County: Improving Outcomes for Child Welfare Families Who Face Homelessness" (Mieke Bryant - 2015)
  25. "Supported Employment and Training Program for Foster Youth" (Jackie Howe - 2015)
  26. "Youth Working for Change: A Collaborative Approach to Providing Employment Opportunities to Marin County Offenders" (Adriana Navarro - 2015)
  27. "Sonoma County’s Quality Parenting Initiative: 'Our Kids, Our Community. Together We’re Better'" (Darla Nicholson - 2015)
  28. "Santa Clara County’s Dually Involved Youth Initiative" (Hannah Slade - 2015)
  29. "Reducing Social Workers’ Transitions: Lessons from Santa Cruz County" (Debra Solomon - 2015)
  30. "Santa Cruz County Family and Children's Services Redistribution of Social Worker Tasks: A Fundamental Shift in Social Work Practice" (Ben Guerrieri – 2014)
  31. "Tell Us What You Need: Napa County's Approach to Youth-Directed Services for Transitional Age Youth" (Elizabeth Harris – 2014)
  32. "Together, Engage, Act and Motivate: An Effort by Sonoma County's Family, Youth and Children's Services to Engage Parents in their Case Plan" (Larry Merkur & Leslie Griffith – 2014)
  33. "Pathways to Safety: Monterey County Department of Social Services Differential/Alternative Response Program" (Deborah Patten – 2014)
  34. "Supported Training and Employment Programs for Emancipated Foster Youth" (Saundra Pearson – 2014)
  35. "Creating Strong Partnerships for a Sustainable Youth Employment Program: An Examination of the Sonoma County Youth Ecology Corps" (Michelle Tom – 2014)
  36. "Increasing Placements with Relatives and Kin: Santa Clara County's Strategies for Supporting and Sustaining Familial Placements" (Leslie Winters – 2014)
  37. "Reducing Re-entry Rates: Alameda County Social Services Agency’s Post-reunification Services Program" (Rhonda Smith – 2013)
  38. "Engaging Fathers as a Strategy for Child Welfare Practice" (Leon Bassett Jr. – 2012)
  39. "Linkages: Coordinating Service Delivery for Child Welfare Families in Alameda County" (Bill Harven – 2012)
  40. "An Evaluation of Contra Costa County's Parent Partner Program: Why it Works" (Brandi Moore – 2012)
  41. "Planning and Implementation of the Title IV-E Project" (Lupe Reyna-Coffin – 2012)
  42. "Building a Foundation: Successful Transitions for Youth Using Evidence-Based Practices" (Francine Conner – 2011)
  43. "Lessons from Contra Costa County's Parent Partner Program" (Paul Dunaway – 2011)
  44. "Family Wellness Court" (Renaye Johnson – 2011)
  45. "Contra Costa County's Bay Point SparkPoint Center: Implications for Child Welfare Clients in Santa Clara County" (Augustine Mark Lapiz – 2011)
  46. "Substance-Exposed Newborn Collaboration" (Don Long – 2011)
  47. "An Analysis of Collaborative Courts in Child Welfare: Santa Clara County Family Wellness Court and Dependency Drug Treatment Court" (Patricia Rudden – 2011)
  48. "Wraparound Implementation in Alameda and Santa Clara Counties" (Heather Davis – 2010)
  49. "San Francisco County's Incarcerated Parents Program: Implications for Contra Costa County" (Joan Miller – 2010)
  50. "Foster Youth and Medi-Cal : Delineating the Problems, Proposing Solutions" (Randy Morris – 2010)
  51. "Child Welfare Visitation Services" (Meheret Sellassie – 2010)
  52. "Lifelong Connections: Every Youth Deserves a Family" (James D. Dyer – 2009)
  53. "San Francisco Children of Incarcerated Parent Partnership" (Sofia Gomez – 2009)
  54. "Another Road to Safety/Family Maintenance in Alameda County: A Case Study in Linking Practice to Outcomes in Child Welfare Contracting" (Katie Greaves – 2009)
  55. "Monterey County's Children's Health Outreach for Insurance, Care and Enrollment (MC-CHOICE) Program A Strategy for Sustainable Community Outreach" (Kenneth Kong – 2009)
  56. "San Mateo County Family Resource Center: Working Towards Self Sufficiency with Open Hands and Opened Minds" (Michelle Lewis and Ronda Johnson – 2009)
  57. "Sonoma County's Lifelong Connections Program: An Evaluation of the Consortium's Level of Collaboration" (Racy Ming – 2009)
  58. "Restructuring and Expanding the Function of Emergency Response (ER) to Include Involvement in the Juvenile Dependency Court Process in Three Bay Area Counties Implications for Santa Clara County" (Emily Tjhin and Cilla Shaffar – 2009)
  59. "Targeted Recruitment: The Most Effective Strategy Towards Increasing County Resource Parent Licensures" (Faith M. Battles – 2008)
  60. "Santa Clara County's Refugee Program: Service Provision Strategies for Limited English Proficient and Monolingual Populations" (Rhonda Boykin – 2008)
  61. "Marin County's Youth Pilot Program: A Community Collaborative" (Mignon J. Evans – 2008)
  62. "Contra Costa County's Parent Partner Program: Lessons for San Francisco's Child Welfare" (Renee Grevenberg – 2008)
  63. "The Parent Partner Program In Contra Costa County: A Success Story" (Marissa King – 2008)
  64. "Supporting Kinship Caregivers: Lessons Learned From Monterey County" (Julie Lenhardt – 2008)
  65. "Tower House: An Alternative to the Traditional Receiving Home for At-Risk Youth" (Roxanne Stephens – 2008)
  66. "State and Local Implementation of Child Welfare Redesign: Accountability in Child Welfare Practice" (Miday Tovar – 2008)
  67. "Timeliness of Adoption: A Look at Contra Costa County Practices" (Helga Zimmerer – 2008)
  68. "The Differential Response Dilemma: Creating Systematic Change without Designated Funding Streams" (Cynthia Lee Ambar – 2007)
  69. "Differential Response in Santa Clara County: Supporting Families to Improve Child Well-Being and Stability" (Clara Boyden – 2007)
  70. "Disproportionality of Ethnic Minority Children in Out-of-Home Care: San Francisco County Human Services Agency’s Efforts to Respond to Community and Local Government Concerns" (Sharon ‘Sunny’ Burgan – 2007)
  71. "Youth Uprising: A Community-Based Model for Serving At-Risk Youth in Alameda County" (Meg Easter-Dawson – 2007)
  72. "Maintaining a Low Rate of Foster Care Re-Entry in Sonoma County: Lessons for Santa Clara County" (Wendy Kinnear-Rausch – 2007)
  73. "Working Towards Racial Equality in Child Welfare: The San Francisco County Disproportionality Project" (Connie Linas – 2007)
  74. "County Self-Assessments and Systems Improvement Plans: Sharing Best Practices Among California’s Child Welfare Agencies" (Jim Paulsen – 2007)
  75. "Assessment of Dependent Minors for Placement and Recruitment of Resource and Adoptive Parents" (Brian Reems – 2007)
  76. "Children of Incarcerated Parents: Innovative Strategies in the City and County of San Francisco" (Cynthia Rinker – 2007)
  77. "Transitional Housing Placement Program for Emancipated Foster Youth: The Next Step in Building the THP + Support System" (Scott W. Walton – 2007)
  78. "The Search for Permanency within the Family System: Santa Clara County’s approach" (Abby Wexler – 2007)
  79. "Parent Education Program Models in Child Welfare: Santa Clara and San Mateo Counties" (Patricia Wyrick – 2007)
  80. "Another Road to Safety: ‘A Differential Response’ To Child Maltreatment" (Chua Chao – 2006)
  81. "Family to Family in Monterey County: A Team Approach to Child Welfare Practice" (Cathy Groh – 2006)
  82. "San Mateo County’s Redwood City Community Schools: Setting the Standard" (Holliedayle Hertweck – 2006)
  83. "Child Welfare Services Redesign in Contra Costa County: Spotlight on Differential Response" (Margaret Huffman – 2006)
  84. "Stanislaus County’s Connected for Life Project: Forging Lifelong Connections" (Frederick Jones – 2006)
  85. "The Parent Partner Program: A Study of Parents as Mentors and Advocates in the Child Welfare System in Contra Costa County" (Amy Kaiser – 2006)
  86. "The Evolution of Santa Clara’s Department of Family and Children’s Services: A Proposal for Progress" (Yvonne Moore – 2006)
  87. "Internal Placement of Children to their Countries of Origin" (Mario Navarro-Sunol – 2006)
  88. "Starting (Again) Where They Are: San Francisco County’s Service Delivery Continuum for Emancipated Foster Youth" (Matthew Radisch – 2006)
  89. "The Challenges of a Partnership: Examining Santa Clara County’s Department of Children and Family Services – CalWORKs Partnership Unit" (Denise Reynolds – 2006)
  90. "Differential Response in Contra Costa County: A Pro-Active Step Towards Child Safety" (Adesh Siddhu – 2006)
  91. "Focusing on the Well-Being of Foster Youth: A Look at the Santa Clara County Shelter Reuse Pilot Programs" (Jenell Thompson – 2006)
  92. "A New Approach to Working with Families: Contra Costa County Differential Response" (Daniel Vo – 2006)
  93. "Project ESP: A CalWORKs-Child Welfare Partnership to Implement Service Coordination and Delivery in Sonoma County" (Alva Ackley – 2005)
  94. "Alameda County’s Foster Care Tracking System: Innovative Use of Technology to Improve Programs" (Nancy Bliss and Shannon Speak – 2005)
  95. "The Care Collaborative: A Continuum of Care for Foster Youth Transitioning to Adulthood" (Jacqueline Butcher-Rankin and Jim Washington – 2005)
  96. "Marin County’s Youth Pilot Program: Integration of Services with San Francisco’s Family 2 Family Initiative" (Joyce Crum – 2005)
  97. "Santa Clara County’s Comprehensive Services to Parents: Non-threatening, Approachable and Engaging" (Dora Fisher – 2005)
  98. "Family to Family in Monterey County ‘Everyone’s Chance to Care’" (Agustin Gomez and Bob Harper – 2005)
  99. "Another Road to Safety: Alameda County’s Alternative Response System" (Melissa King – 2005)
  100. "Exploring Santa Clara County’s Family Finding Program" (Kathy Marsh – 2005)
  101. "Shared Family Care in Contra Costa County: An Opportunity for Change" (Elizabeth McGhee – 2005)
  102. "Collaborative Working Relationships Between Child-Serving Agencies in Sonoma County: Recommendations for County of San Mateo" (Carmen O’Keefe – 2005)
  103. "Santa Cruz County’s Service Integration: Institutionalizing the Value" (Jon Pettigrew – 2005)
  104. "Marin County’s Youth Pilot Program: Family Decision-Making" (Fred Slone – 2005)
  105. "Another Road to Safety: A Study of Early Intervention and Prevention Services in Alameda County" (Clarissa Simon Soriano – 2005)
  106. "A Tale of Two Counties: The Evolution of Coordinated Service in Marin and Santa Clara Counties" (Jonathon Weinberg – 2005)
  107. "Another Road to Safety: Family-Focused, Strengths-Based Services in Alameda County" (Elaine Azzopardi – 2004)
  108. "Marin County’s Youth Pilot Program: A Community-Based Alternative to Placement" (Rebecca Feiner – 2004)
  109. "Quality Assurance and Quality Improvement in Child Welfare Services: A Review of the Approaches of Two Bay Area Counties and Implications for Program Development in Marin County" (Martin Graff – 2004)
  110. "Contra Costa County’s Shared Family Care Program: An Alternative to Out-of-Home Placement" (Many Grimm – 2004)
  111. "Alameda County Children’s Assessment Center – A New Model to Better Meet Children’s Needs: Implications for Santa Clara County" (Stanley Lee – 2004)
  112. "Contra Costa County’s Child Welfare Redesign Effort and Alameda County’s Participation in California Permanency for Youth: The Impact on Older Youth in Foster Care" (Robin Luckett – 2004)
  113. "Marin’s Youth Pilot Project: Implications for a Large County" (Neely McElroy – 2004)
  114. "California’s Child Welfare Redesign and a Child’s Journey Through the Placement System in Contra Costa County" (Paula Robertson – 2004)
  115. "San Mateo County Juvenile Assessment and Referral Center: Assessment Can Lead to Diversion" (Tracy Bowers – 2003)
  116. "Building Child Care with Leadership, Collaboration, and Funding: The Implementation of the Cross Cultural Family Center’s Mary Lane Infant and Toddler Center" (Deborah Hinton-Kondo and James Miller – 2003)
  117. "Sonoma County’s Redwood Children’s Center: A Multidisciplinary Interview Center for Assessing Child Sexual Abuse" (Kelli Kopeck – 2003)
  118. "Creating a New System of Emergency Foster Care: Monterey County’s CHERISH Program" (Toan Le – 2003)
  119. "Hopes and Directions for our Youth-At-Risk: A Comprehensive Assessment Tool to Meet the Children at their Point of Need" (Diane Madrigal Van Guilder – 2003)
  120. "Alameda County Children’s Assessment Center: A Nurturing Alternative to County-Operated Shelters" (Laura Martell – 2003)
  121. "Santa Cruz County’s Healthy Kids Program: No Child Left Uninsured" (Mitchell Martinez – 2003)
  122. "Another Road to Safety: Early Intervention Services to Prevent Child Abuse in Alameda County" (Kim Petty – 2003)
  123. "An Evaluation of Family to Family as a Model of Outcome-Based Child Welfare Services for Sonoma" (Alferedo Perez – 2003)
  124. "Wrapping One’s Mind Around Wraparound Services in Monterey County under Senate Bill 163" (Al Redwine – 2003)
  125. "They Are All Our Kids: Creating Supported, Integrated Services for Adolescents in Santa Cruz County" (Beverly Dekker-Davidson – 2002)
  126. "Training Child Welfare Workers in Monterey County: Strategies for Training New Staff, Developing Existing Staff and Identifying Future Staff" (Ellen Edelstein – 2002)
  127. "Revisiting Visitation: A Family Focused Approach in Santa Clara County" (Angelica Glass – 2002)
  128. "Children’s Health Initiative: Partnering with Community to Form a Vision" (Maria Gonzales – 2002)
  129. A Case Study of Monterey and Santa Cruz Counties’ Child Welfare Placement Programs" (Nick Honey – 2002)
  130. "San Francisco’s Teen Center for Foster Care Youth" (Nick Nguyen – 2002)
  131. "A Model Collaboration Between the San Mateo County Human Services Agency and the Peninsula Partnership for Youth, Families and Children" (Donna Thoreson – 2002)
  132. "Induction Training Programs for Eligibility Workers in Contra Costa and San Francisco Counties" (Augustus Yiu – 2002)
  133. "Moving out of Crisis and into Process: Placement of Foster Care Youth and the Matrix Program of Santa Clara" (Trevor Davis – 2001)
  134. "Santa Clara County’s Children’s Health Initiative: The Influences of Environmental Issues" (Don Edwards – 2001)
  135. "Comparative Study of the Outreach Efforts of Santa Cruz County and San Francisco County Human Services Departments" (Teresa Kirson – 2001)
  136. "Meeting the Needs of a Community: San Francisco’s Ruth E. Smith Title IV-E Demonstration Project" (Debra Samples – 2001)
  137. "A Look at San Mateo Juvenile Court Process and Implications for Contra Costa" (Eloise Sotelo – 2001)
  138. "Child Welfare Receiving Centers: Contra Costa County’s Innovative Approach to the Shelter Care Crisis" (A. Glenn Wallace – 2000)
  139. "Kinship Services in the Public Agency Context: An Examination of San Francisco’s Kinship Unit" (Susan Schorr – 2000)
  140. "Statewide Legislative Advocacy (CWDA and the Enhancement of Foster Care Placement Practices in San Francisco County" (Sophia Isom – 1999)
  141. "Strategic Planning and Community Collaboration for Early Childhood Development in Santa Clara County" (Linda Holman – 1999)
  142. "San Francisco County’s Family Preservation Program: From Contract to Implementation" (Maryanne Rehberg – 1999)
  143. "Family Group Decision-Making: New Directions for Social Services" (Joe Stoddard – 1999)
  144. "The Family Resource Center: A Model for Social Services Delivery" (Cheryl Bentley – 1998)
  145. "The Futures Project: A Laboratory to Develop Collaborative Services for Children and Families in San Mateo" (Jorge R. Gonzalez – 1998)
  146. "An Assessment of Santa Cruz Human Resource Agency’s Post-Adopt Program" (Lois Rutten – 1998)
  147. "The Family’s Plan & Crossover Cases" (Robert Taniguchi – 1998)
  148. "Preserving Family Preservation in Sonoma County" (Joe Andrade – 1997)
  149. "Hold on Grandma, Help is on the Way: The San Francisco Kinship Support Program" (Joyce Richardson – 1997)
  150. "Prevention Services for Child Welfare" (Margaret Ahern – 1996)
  151. "Child Care Services" (Susan Brooks – 1996)
  152. "Two Children’s Shelters" (Mary Ann Swanson – 1996)
  153. "Perspectives on Kinship Care and implications for Child Welfare Practitioners in Santa Cruz County" (Ellen Timberlake – 1996)
  154. "San Francisco Department of Social Services Provision of Support Services: Relative Caregivers" (Carol Collins – 1995)
  155. "Family Preservation/Family Support Philosophy and Funding" (Jimmie L. Gilyard – 1995)
  156. "Welcome to the Surf: On the Outside Looking In—A Non-Child Welfare Perspective" (Zonia Sandoval Beecher-Waldon – 1995)

Community Engagement & Collaboration

  1. "Effective Public Engagement for Social Services Agencies" (Adam Spickler - 2026)
  2. "Santa Cruz County’s Thriving Immigrant Initiative: Enhancing Innovation, Trust, and Accountability in Partnership with Santa Cruz Community Action Board" (Candice Guasco - 2025)
  3. "Thriving Immigrant Initiative: An Innovative Partnership between Santa Cruz County Human Services Department, Employment and Benefits Services Division, and Community Action Board of Santa Cruz County" (Chloe Cook - 2024)
  4. "Community Response Teams" (Lynh Ngo - 2023)
  5. "Contra Costa County Family Justice Center - More than Collaboration, an Ecosystem for Survivors" (Joe Cherry - 2022)
  6. "Becoming an Anti-Racist Organization: A Call to Examine Law Enforcement Accompaniment Policies within the Sonoma County Human Services Department" (Allegra Wilson - 2022)
  7. "Understanding Outreach Strategies to Increase Participation: A Review of Sonoma County's Outreach Unit" (James Choi - 2015)
  8. "Strengthening Community Investments through Collaboration and Accountability" (Angie Dillon-Shore - 2015)
  9. "Public Awareness, Marketing, and Public Relations: A Look at the Efforts of Three Bay Area Counties" (Lorna V. Strachan – 2007)
  10. "Community Capacity Building: Examining How Alameda County Facilitates the Development of Stronger, Healthier, and More Capable Communities" (Amy T. Yun – 2007)
  11. "Working with Community Non-Profits to Establish Cultural Competence Standards and Performance Outcomes: Implications for Santa Clara County" (Laura Cunningham – 2004)
  12. "Envisioning the Coalition: The Napa Valley Coalition and Strategic Direction for San Mateo County" (Richard Holman – 2004)
  13. "Local Planning Processes and the Integration of Services in Long-Term Care" (Frank Motta – 2004)
  14. "Developing Outcome Measures with Community Partners" (John Murray – 2004)
  15. "Working with Community Non-Profits to Establish Cultural Competence Standards and Performance Outcomes: Implications for Contra Costa County" (Patricia A. Perkins – 2004)
  16. "Nonprofit Coalition-Building in a Small Community – Can it Work on a Larger Scale?: Examining the Similarities and Differences in Structures, Environments, Collaborations and the Impact of the Budget Crisis" (Cindy Ward – 2003)
  17. "Contra Costa County: Public Information and Outreach" (Renee Sims and Victoria Fedor-Thurman – 2002)
  18. "The Building of Napa Valley Coalition of Nonprofit Agencies" (Aaron Crutison – 2001)
  19. "A Community Working Together: The Evolution of Integrated Services in Napa County" (Michael Katrichak – 2000)
  20. "Santa Cruz County’s Efforts to Enhance and Sustain Community Based Organizations and Collaboratives" (Jana Rickerson – 2000)
  21. "Contracting and Collaboration to Serve the Community" (Peter Dahlin – 1998)
  22. "Educating the Public: The Contra Costa County Approach" (Roger Humble – 1998)
  23. "Collaborating with the Community in Santa Cruz County" (Pam Phillips – 1998)
  24. "The Human Face of Welfare Reform: Communicating Changes to Families and the Community – The San Mateo County Approach" (Ken Shaw – 1998)
  25. "Assessing Community Relations and Development at the Santa Clara Social Services Agency: How to Avoid Talking to Ourselves" (Tom Conrow – 1997)
  26. "Public Information Efforts of Bay Area Social Services Agencies" (Jamie Buckmaster and Shirley Kalinowsky – 1996)
  27. "Community Governance and County Services" (Judith Davila – 1996)

Emergency Management

  1. "Evaluating Napa County’s Disaster Shelter Practices for Application in San Mateo County" (Dyshun Beshears - 2026)
  2. "Emergency Shelter Response: A Review of Sonoma County’s Mass Care and Shelter Response Plan" (Thomas West - 2025)
  3. "Improvement and Innovations in Disaster Preparedness and Response in Sonoma County" (Kimberly Baker - 2024)
  4. "Sonoma County Innovations in Mass Care Response: Building Efficient Response Through an Employee-Centered Approach" (Doris Padilla Barone - 2022)

  5. "COVID-19 Response in Marin County: Community Liaison Assignment" (Diana Alonzo-Valderrama - 2020)

  6. "Providing Essential Services in the Wake of a Global Pandemic" (Michelle Bendyk - 2020)

  7. "Experiences, Changes, and Growth Through the COVID-19 Pandemic" (Oscar Gavarrete - 2020)

  8. "At Sea in Uncharted Waters: Navigating Social Service Work During a Global Pandemic" (Josie Montes - 2020)

  9. "COVID-19 Reflection: A Look at San Francisco’s Human Services Agency" (Evelyn Reyes - 2020)

  10. "An Extraordinary Four Months: How the COVID Pandemic and a Social Crisis Have Changed My Work and Perspectives Forever" (Erick Untal - 2020)

  11. "Rising from the Ashes: The Role of IHSS in Disaster Response" (Casey Rockwood - 2019)

  12. "San Mateo County Human Services Agency: Emergency Planning and Response" (Shane Balanon – 2013)

Equity & Access

  1. "Building Internal Infrastructure to Advance Racial Equity: Santa Clara County Social Services Agency (SSA) Case Study" (Lynn Reis - 2026)
  2. "Sustaining Cultural Engagement: Lessons from Santa Clara County Social Services Agency and Opportunities for San Francisco Human Services Agency" (Veronica Vien - 2026)
  3. "Working for Racial Equity in Human Services: Sonoma County Case Study" (Grace Jordan - 2024)
  4. "Racial Equity Efforts in Sonoma County and Considerations for Santa Clara County" (Carla Torres - 2024)
  5. "Achieving Equity: Why We Must Start with Race First" (Alexis Cobbins - 2019)
  6. "Equity and Inclusion Fellowship: A Deeper Awareness on Racism in Public Systems" (Gumaro Garay - 2018) 
  7. "Title VI Civil Rights Act: Compliance and Diligence to Improve" (Bertina Tan – 2013)
  8. "Addressing Disproportionality and Disparity: Contra Costa County's Fairness and Equity Cultural Competency Training" (Marnita Garcia-Fulle – 2008)
  9. "Providing Effective Interpretive Services to Emerging Indigenous People from Oaxaca" (Ron Mortenson – 2007)
  10. "Language Access in Alameda County: Ensuring the Provision of Language Accessible Services" (Lorena Gonzalez – 2004)
  11. "Meeting the Language Access Needs of Alameda County's Diverse Client Population" (Patricia Carrillo – 2003)
  12. "Labor-Management Relations at San Mateo County" (Rosemary Salters – 2001)
  13. "Cultural Competency Comprehensive Work Plan: Santa Clara County" (Gary M. Beasley – 2000)
  14. "Becoming a Culturally Competent Organization" (Lynn Brooks – 2000)
  15. "Towards a Culturally Competent System of Service Delivery" (Magaly Fernandez – 1999)
  16. "Cultural Competency from the Inside Out" (Patsy Pinkney Phillips – 1998)
  17. "Cultural Specialist Certification: San Francisco Department of Human Services" (Laura Valdivia – 1998)

Finance & Contracting

  1. "Integration of Results-Based Accountability Framework into Contract Management" (Cindy Guillen - 2026)
  2. "Enhancing Agencywide Procurement Consistency: Strategic Applications of San Mateo County’s Centralized Model" (Jennifer Stephens-Pierre - 2026)
  3. "Centralizing Procurement & Contract Process in the Health and Social Services Department: A Case Study for Solano County" (Jose Caballero - 2025)
  4. "Sonoma County Human Services Department: Centralized Contracting and Procurement" (Heidi Aten - 2019)
  5. "Contra Costa County's KEYS Auto Loan Program" (Vickie Ruise - 2018) 
  6. "Upstream Investments" (Reuben Bates - 2017)
  7. "Upstream Investments: Sonoma County Invest Early, Invest Wisely, Invest Together" (Kathy Koblick - 2017)
  8. "Sonoma's County's Contracts and Procurements Unit: Innovations for the Contracting Process in Solano County" (Jayleen Richards - 2017)
  9. "Master Settlement Agreement in Napa: Integrating Upstream Principles into Procurement Processes" (Joni Thacher - 2017)
  10. "Centralized Contracting Sonoma County Human Services Department's Contracts Unit" (Hollis Williams - 2017)
  11. "Improved Contract Process Using a Team–Based Approach and Results–Based Accountability" (Micki Coca Buss - 2015)
  12. "Alameda County’s Financial Management of Title IV-E Waiver Funding: Efforts to Simplify Funding Administration and Facilitate Improved Program Outcomes" (Celia Pedroza - 2015)
  13. "Contra Costa County’s Sparkpoint Centers: A New Model for Building Family Self-Sufficiency" (Detra Teal - 2015)
  14. "Realignment Survival Guide: How to Succeed in the New Era of Fiscal Balancing Opportunities" (Anne B. Struthers – 2012)
  15. "Strategy Mapping: Keeping the Focus on Missions in Fiscally Challenging Times" (Kris K. Brown – 2011)
  16. "Financial Projections in a Social Services Agency" (Eric Pormento – 2011)
  17. "San Mateo County Family Resource Centers (FRC's): Strengthening and Preserving FRC's During Times of Financial Hardship" (Veronica Quiroz Moreno – 2011)
  18. "Strategy Mapping During Fiscally Challenging Times" (Robyn E. Scott – 2011)
  19. "Maximizing Revenue in a Budget-Reducing Environment: If 'Budget Drives Everything,' What Drives the Budget?" (Debra Van Vleck – 2011)
  20. "Program People and Fiscal People: Maximizing Resources in the Sonoma County Human Services Department" (Lee Pullen – 2008)
  21. "San Francisco County's Team-Oriented Budgeting Process: Budget Accountability in a CEC Claim Environment" (Ronald Stewart – 2008)
  22. "Santa Cruz County's Cross-Jurisdictional Contract Management Web Site" (Valerie Stewart – 2006)
  23. "Managing in a Changing Environment or As the Tune Changes You Learn a New Dance" (Yolanda Baldovinos – 2005)
  24. "Maximizing Revenue in a Budget-Reducing Environment" (Karen Bridges, Barbara Joos, and Jan Panell – 2003)
  25. "Options for Organizational Responses to Welfare Fraud in Contra Costa and Santa Cruz Counties" (Diana Christensen – 2002)
  26. "Fund Leveraging in Contra Costa County" (Sherri Brooks – 2000)
  27. "The Changing Face of Funding: The Partnership Grant Program in Alameda County" (Patrick Morrisey – 2000)
  28. "Collaborative Funding in Santa Clara County" (Gladys Escoriaza – 1999)
  29. "Financial Management in the CAO's Office: The World Beyond Social Services" (Karen Fies – 1999)
  30. "Caseload Targets and Related Fiscal Allocations in San Mateo County" (Debbie Kelly – 1999)
  31. "Lobbying for Welfare: A Budget Augmentation for Adult Protective Services" (Julie Murray Brenman – 1997)
  32. "County Budget Planning: San Francisco Department of Human Services" (Patrick Garcia – 1997)
  33. "Welfare Fraud Prevention" (Johnny W. Jefferson – 1996)

Food Assistance

  1. "Advancing Quality Assurance in the CalFresh Program: A Framework of Best Practices to Strengthen Accuracy and Performance" (Jeannine Kovanis - 2026)
  2. "Equitable Solutions Through Innovative Service Delivery: San Mateo County’s Approach to Reaching Communities Most in Need" (Rema El-Mahmoud - 2025)

  3. "Client-Centered Approach: Bridging the Benefits Gap by Partnering with Local Community-Based Organizations" (Ana Padilla - 2025)

  4. "A Local Agency’s Response to Serve the Public During a Pandemic" (Christopher M. Husing - 2020)

  5. "San Francisco Human Service Agency's CalFresh Employment and Training Program (CFET): Inspiring and Innovative Employment and Training Service Model for Marin County" (Sherry Parr - 2017)
  6. "San Francisco County CalFresh Employment and Training: Program Model and Third-Party Funding" (Jerald Sams - 2017)
  7. "San Francisco Human Service Agency's CalFresh Employment and Training Program" (Kenya Campbell - 2016)
  8. "San Francisco County's CalFresh Employment and Training Program: Inspiring a New Employment Services Vision for Solano County" (Kelley Curtis - 2016)
  9. "Increasing CalFresh Participations Through Collaboration Outreach and Technology" (Therese Prior - 2016) 
  10. "Calfresh: Improving Low Participation Rates for Food Assistance in Sonoma County" (Leslie Goodfriend - 2015)
  11. "City and County of San Francisco’s CalFresh Employment and Training (CFET) Program: Engaging Adult Residents Towards Self-Sufficiency" (Ana Labrador - 2015)
  12. "Fighting Hunger: Efforts to Increase CalFresh Program Participation Rates through Modernization Efforts" (Lily Vasquez - 2014)
  13. "Feeding California: An Examination of Efforts to Decrease Food Insecurity by Increasing CalFresh Participation Rates" (Natasha Bourbonnais – 2013)
  14. "Increasing CalFresh Enrollment through Strategic Initiatives: Review of Sonoma County's CalFresh Outreach Program" (Edwin Chan – 2013)
  15. "San Mateo County's Re-Tooling: Health Insurance and CalFresh Service Center" (Susie Lau – 2013)
  16. "Increasing CalFresh Participation Rates through Outreach: Connecting with Clients Outside of the Office" (Kristina Miller – 2013)
  17. "'Collaboration Makes a Difference': Partnering with Community Organizations to Enhance CalFresh Outreach and Improve Participation" (Elizabeth Verduzco – 2013)
  18. "Safety Net Services: Produce Mobile Program" (Beverly Warren – 2012)
  19. "Leveraging Technology and Partnerships to Enhance Food Stamps Program Access in the City and County of San Francisco" (David Brown – 2010)
  20. "San Francisco County 'benefitsSF': A Case for the Online Application" (Guillermo Caceres – 2010)
  21. "Web-Based Food Stamp Access for San Francisco and San Mateo County Residents" (Karyn McElroy – 2009)
  22. "Implementing a Voice Response Unit in the San Francisco Food Assistance Service Center" (Taninha Ferreira – 2009)
  23. "San Francisco County's Internet Application for Food Stamps and Medi-Cal: A Glimpse of the Future for Eligibility Programs" (Elden McFarland – 2009)
  24. "Transitioning Food Stamp Cases into a Call Center Environment" (Robert Sacasa – 2009)
  25. "San Francisco County's Food Stamp Error Rate Reduction Program" (Darlene Washburn – 2005)

Health

  1. "Coordination of Services for Improved Health Outcomes of Older Adults: Solano County's Streive2BHealthy - Adult Health Promotion & Wellness Program" (Emily Galimba - 2018) 
  2. "Live Healthy Napa County" (Michelle Key - 2016) 
  3. "Marin County’s Differential Response: An Innovative Response to Medical Self-Neglect" (Celia Merchan - 2015)
  4. "Advance Health Care Planning: My Care, My Plan—Speak Up Sonoma County" (Allison Muller - 2015)
  5. "Health Care Reform at the Local Level: Contra Costa County Care Coordiantion Program" (Akon M. Walker – 2014)
  6. "San Mateo County's Health Insurance and CalFresh Service Center Hits a Home Run!" (Antoinette Burns & Shress Moten – 2012)
  7. "San Mateo County's Re-Tooling: Health Insurance Tele-Center" (Anna Pineda-Martinez – 2012)
  8. "The Prevention Hub of Marin County" (Mark Skubik – 2012)
  9. "Health Care Reform: An Argument Against Privatization" (Bart Ellison – 2008)
  10. "Health Insurance TeleCenter: Service with a Smile in San Mateo County" (Valerie Chatman – 2005)
  11. "Medi-Cal Telephone Call Centers: A Way of the Future?" (Diana Jimenez – 2005)
  12. "Health Insurance Telecenter: San Mateo County" (Hannia Casaw, Katherine Sanchez, and Tara Smith – 2004)
  13. "Combining Health and Nutrition in Medi-Cal Outreach" (Mary Cardenas – 2002)
  14. "Blending Medi-Cal Intake and Continuing Eligibility: The San Francisco Style" (Lydia Romeo – 2002)
  15. "A Look at Medi-Cal Outreach in Santa Cruz County" (Amada Robles – 2001)
  16. "Maximizing Medi-Cal: Sonoma's Efforts to Expand Health Coverage" (Daniel C. Kim – 2000)
  17. "Santa Cruz County Health Care Outreach: An Innovative, Collaborative Approach" (Barbara Verba – 2000)

Housing & Homelessness

  1. "Improving Access to Benefits for People Experiencing Homelessness: Adapting San Francisco’s Multidisciplinary Team Model in Marin County" (Susana Aceves - 2026)
  2. "Comparison of Funding for Home Matching Programs in Marin County and San Francisco County" (Rachel Brannon - 2026)
  3. "Addressing Homelessness in Older Adults and Individuals with Disabilities: A Collaborative Approach" (Carly Caveney - 2025)
  4. "San Francisco's Homeless Benefits Linkages: Innovative Strategies for Connections to Benefits" (Jessica Silverberg - 2025)
  5. "Homeless Benefits Linkages:  Bridging the Benefits Gap" (Jose Argueta - 2024) 
  6. "Coordinated Care Initiative in Marin County: Providing Impactful Services for People Experiencing Homelessness" (Sara Harb - 2024)
  7. "Building Bridges for Benefits- San Francisco County’s Multidisciplinary Team" (Peter Jeensalute - 2023)

  8. "San Francisco County’s Homeless Benefits Linkages: A Promising Approach to Serve Those Most in Need" (Valerie Lynne Kane - 2020)

  9. "Improving Service Delivery and Increasing Benefits Access for People Experiencing Homelessness" (Monica Lippi - 2023)
  10. "Innovative Partnerships Tackle Elderly Homelessness in Monterey County" (Wendy Jordan - 2019)
  11. "“It Takes a Village”: Ending Homelessness Through Effective Collaboration" (Jessica Scheiner - 2019)
  12. "Housing and Homelessness: Whole Person Care Pilot in Napa Couny Overcoming Silos with Creative Collaboration" (John Paul - 2018) 
  13. "City and County of San Francisco's Navigation Center: Applying Lessons Learned to a Small County System" (Andrea Banks - 2016) 
  14. "Families Moving Forward: San Francisco County's Housing First Program for Child Welfare Families" (Donna Broadbent - 2016)
  15. "Families Moving Forward: San Francisco County’s Approach to Serving Homeless At-Risk Children and Their Families" (Lindsay Kennedy - 2015)
  16. "Project Homeless Connect: Creating Solutions for Homeless Individuals and Families" (Michelle Love – 2009)
  17. "San Francisco's Project Homeless Connect: A National Best Practice Model" (Nancy Williams – 2008)
  18. "Accessible Child Care Expedited for Shelter System (ACCESS) in San Francisco: Implications for Serving Homeless Families in Contra Costa County" (Peggy Henderson – 2007)
  19. "Addressing the Affordable Housing Crisis for CalWORKs and Low-Income Working Families in Santa Clara County: A Continuum of Support" (Dennis Myers – 2002)
  20. "San Mateo County: The Social Service Agency as a Catalyst in Addressing the Housing Crisis" (Sue Gilchrist – 2001)
  21. "A Transitional Housing Recovery Community: Pueblo Del Mar in Monterey County" (Neola Brown – 2000)
  22. "An Overview of Homeless Programs in the City and County of San Francisco" (Deborah Moss – 2000)

Human Resources & Staff Development

  1. "Culture of Relational Engagement (CORE): Relevance and Considerations for Contra Costa County Employment and Human Services Department" (Tuere Anderson, Nicole Gremillion, & Giselle McNeill - 2026)
  2. "Safety Science: Centering Employee Wellness as a Retention Strategy" (Nicolia Bagby Gooding - 2026)
  3. "From Lived Experience to Systems Change: Centering Staff Voice to Advance Racial Equity in Marin County Health and Human Services" (Robyn G. Barron - 2026)
  4. "One Team, One Mission: Connecting the ‘Life of the Case’ through Bureau Cross-Pollination" (Joseph Conway - 2026)
  5. "Simulation as Workforce Development: A Case Study of Alameda County’s Simulation Lab and Implications for San Mateo County" (Emilia Jones Lewis - 2026)
  6. "E-Studio: The Future of Empowered Learning" (Saila Martinez - 2026)
  7. "Teaching Real World Social Work Skills in a Simulation Lab – Implications of Alameda County’s SimLab Model for Contra Costa County" (Alice Dietrich - 2025)
  8. "A Proposal to Transform Santa Clara County Training Department for Today, Tomorrow, & Beyond" (Sabrina Mays - 2025)
  9. "Emerging Leader Track 2.0: An Analysis by Marin County on Successful Leadership Development Models to Develop Future Leaders" (Danika Ng - 2025)
  10. "Elevating Employee Engagement Using Evidence-Based Strategies to Improve Organizational Performance: A Case Study of the County of Santa Cruz Human Services Department’s Organizational Development Framework" (Pamela Powell - 2025)
  11. "Empowering the Human Service Workforce through Organizational Development and Employee Engagement Strategies " (Sandy Tran - 2025)
  12. "Santa Clara County’s Social Services Agency: A Review of the Supervisor Engagement and Development Series (SEADS)" (Felix Caraballo, Massiel Gonzalez, Toshio Westlund - 2024)
  13. "The County of Santa Clara’s SSA Voice Videocast: An Innovative Approach for Employee Engagement and Well-being" (Ashley Cumpas - 2024)
  14. "Addressing Employee Satisfaction Through Engagement: Insights from San Mateo County’s Service Center and Recommendations for San Francisco County Programs" (Eddie Estrada - 2024)
  15. "Beyond Comfort Zones: Elevating Employee Engagement through Psychological Safety" (Sofia Gomez-2024)
  16. "A Day in the Life of an Agency Director: Leading with Purpose" (Lulu Lopez - 2024)
  17. "Growing Our Own – Social Worker Recruitment & Retention in Child Welfare" (Elizabeth Lynch Byrd - 2024)
  18. "Developing Emerging Leaders for Santa Clara County Social Services Agency: Sonoma County Emerging Leader Track 2.0 Case Study" (Carlos Torres-2024)
  19. "Growing Our Own" (Marbren Vasquez-  2024)
  20. "Simulation-Based Learning: Enhancing Interactive Interviewing Training For Eligibility Specialists in Sonoma County" (Stacey Watterson - 2024)
  21. "Leadership at Every Level-  Santa Clara County’s Leadership Development Program" (Toya Adams - 2023)
  22. "Promoting Employee Engagement in Alameda County Social Services Agency" (Nana Adutwum - 2023)
  23. "Alameda County Social Service Agency’s E-Studio- Virtual Learning is Here to Stay" (Melissa Alejandre - 2023)
  24. "County of Santa Clara Social Services Agency Leadership Development Program- A Leadership Development and Employee Engagement Opportunity for Alameda County" (Nelly Ceja & Maryam Farooq - 2023)
  25. "Reentry Simulation- Marin County’s Innovative Approach to Building Empathy for Clients and Ideas for Improvements" (Justin Chan - 2023)
  26. "Square One Repurposing Career Development Models to Retain Workers and Expand the Workforce" (Torina Craig - 2023)
  27. "An Analysis of Alameda County’s E-Studio Program" (Stanley Keith - 2023)
  28. "Santa Clara County Social Services Agency’s SSA Voice: An Employee Engagement and Well-Being Model" (Andrea Lego - 2023)
  29. "Developing Leaders from Within" (Tamisha Mouton - 2023)
  30. "Simulation-Based Training-   Developing Napa County Employees" (Alexys Vosmeier - 2023)
  31. "SSA Voice Videocast: County of Santa Clara’s Employee Engagement Strategies for a Better Workplace" (Nicolas Yañez - 2023)
  32. "Santa Clara County Social Services Agency: SSA Voice - An Approach to Employee Engagement" (Nicholas Bryant - 2022)
  33. "The Santa Clara County Mentoring Program - Making Connections and Building Futures" (Gabriel Jones - 2022)
  34. "I, Organization: Santa Cruz County's Methods and Utilization of Organizational Development" (Jose Landaverde - 2022)
  35. "Taking Leadership Development to the Next Level" (Randy Lapitan - 2022)
  36. "E-Studio" (Christina Navarro - 2022)
  37. "County of Santa Clara Social Services Agency’s (SSA) Voice Videocast: An Employee Engagement & Well-Being Strategy" (Denis Vienne - 2022)

  38. "Drive Performance, Not Opinions: Sonoma County’s Results-Based Performance Management Evaluation System" (Antoinette Bailey-Nesbitt - 2020)

  39. "Simulation Lab Program in Child Welfare" (Pamela J Connie - 2020)

  40. "Alameda County Social Service Agency’s E-Studio: The Future of Virtual Learning" (Jennifer Hayworth - 2020)

  41. "Remote Work and Effective Supervision During the COVID-19 Pandemic: Reflections from Santa Clara County Eligibility Benefits" (Martha Mendoza - 2020)

  42. "More Prepared for What’s Next: Leadership Lessons Amidst COVID-19" (Annette Stahlnecker - 2020)

  43. "How COVID-19 Impacted My Professional and Personal Life" (Aisha Teal - 2020)

  45. "The Coach Approach: A Case Study on the Coach Approach Training Plan in Solano County Human Services Agency" (Aracely Martinez - 2019)
  46. "Organizational Development: Promising Practices in Employee Engagement" (Wendy Merklinghaus - 2019)

  47. "Growing Leaders in Santa Clara County Social Services Agency" (Sheryl Thomas-Washburn - 2019)

  48. "Using a Data-Informed Approach for Developing a Stroner Workforce: San Francisco County's Workforce Excellence Change Initiative" (Griselda Arreola - 2018)
  49. "Using Simulation Labs to Improve Customer Service and Deliver Consistent Outcomes for Santa Clara County's Department of Adult and Aging Services" (Matthew Breaux - 2018) 
  50. "Alameda County's Simulation Lab: An Innovative Learning Envrionment" (Helen Bryant - 2018) 
  51. "The Emerging Leader Track: A Social Services Model for Leadership Development" (Sean Kilger - 2018) 
  52. "Engaging Staff in Continuous Quality Improvement" (Fanny Lapitan - 2018) 
  53. "Leadership Development for Santa Clara County Social Services Agency" (Diane delos Santos - 2018)
  54. "When Cultural Competence is Not Enough: Diversity and Inclusion" (Jankavey Seng - 2017)
  55. "Developing a Learning Organization Through Culture Shift and Data: The City and County of San Francisco Jurisdictional Change Initiative" (John T. Tran - 2017)
  56. "The Value of Training and Transfer of Learning in Sonoma County's Family, Youth and Children's Services" (Cyndia Cole - 2016) 
  57. "Solano County's Investment in Excellence: A Model for Developing Staff and Shifting Culture" (Rebecca Needens - 2016) 
  58. "Supporting and Growing Their Own: Sonoma County's Response to a Call to Action to Nurture and Develop Leaders Within The Human Services Department" (Virginia Pierce - 2016) 
  59. "The Impact of Individual Transformations on Agency-Wide Cultural Alignment: Solano County's Investment in Excellence Program" (Katrina Williams - 2016)
  60. "Four Valuable Performance Evaluation Tools for Employees" (Nancy Hager - 2015)
  61. "Learning Management Systems: Santa Clara and Santa Cruz Counties" (Leilani Scharff-Lunch - 2014)
  62. "Meeting the Care and Shelter Mandate through Improvements in Training and Communication" (Rebecca West - 2014)
  63. "Managerial Leadership Development in a Transformational Organizational Climate: Developing a Leadership Culture" (Marie Sanders and Gilbert Murillo – 2013)
  64. "Managerial Leadership Development in a Transformational Organizational Climate" (Bernadette I. Santos – 2013)
  65. "E-Learning: Santa Cruz County's Strategy for Mandated Training" (Janelle Aman – 2012)
  66. "Engaging Staff in Achieving Agency Goals: A Case Study of San Mateo County's Collaborative Performance Management System" (Karina J. Aragon – 2012)
  67. "Contra Costa County's Clerical Assistant Trainee Program" (Dana Castillo – 2012)
  68. "Feedback is a Gift: An Overview of Sonoma County's Employee Satisfaction Survey" (Sonya Frost Fenceroy – 2012)
  69. "Enhancing Leadership Development through Mentoring" (Christina Iwasaki – 2012)
  70. "Developing a Comprehensive Leadership Development Program for the Sonoma County Human Services Department" (Kiergan Pegg – 2012)
  71. "Leadership Development and Succession Planning in Contra Costa County: Implications for the Santa Clara County Social Services Agency" (Rosario Portillo – 2012)
  72. "Employee Satisfaction and Recognition Promote Quality Work: San Mateo County Quality Matters" (Patricia Torres – 2012)
  73. "Leadership and Succession Planning: Challenges and Strategies in Developing the Future Workforce" (James Villella – 2012)
  74. "Rethinking Leadership Development and Succession Planning in a Lean Government" (Carrie Wong – 2012)
  75. "SSA Learn: A Learning Management System for Santa Clara County" (Peter K. Barrett – 2011)
  76. "Implementing a Formal Mentoring Program in Contra Costa County" (Richard Bell – 2011)
  77. "Santa Cruz County's eLearning" (Dave Eisenlohr – 2011)
  78. "Enhancing Employee Engagement and Client Satisfaction and Outcomes: A Case Study of Sonoma County's Employee Survey" (Mary Greenham – 2011)
  79. "Measuring Staff Satisfaction" (Sylvia Jefferson & Carlotta Royal – 2011)
  80. "The Intangibles of Success: Measuring Staff Satisfaction" (Gregory Kats – 2011)
  81. "Sonoma County Human Services Department's Employee Survey: Implications for the Alameda County Social Services Agency" (Denise Robinson – 2010)
  82. "Creating and Implementing Vision: Transforming Workplace Culture" (Kari Beuerman – 2009)
  83. "Measuring Employee Satisfaction and Engagement: Lessons from a Sonoma County Staff Survey" (Eduardo Kiryczun – 2009)
  84. "Promoting Staff Satisfaction in the Sonoma County Human Services Department" (Ria Mercado – 2009)
  85. "Knowledge Management: The Creation and Foundation of Future Learning for Social Service Agencies" (Amy Rogers – 2008)
  86. "Leadership Development: Values in Practice Program" (Saundra L. Barnes – 2005)
  87. "Succession Planning in San Mateo County: Mentoring a Future Generation" (Jeffrey Lewis – 2003)
  88. "Staff Recruitment and Retention Strategies in Alameda County" (Jennie Hwang Loft – 2001)
  89. "District Office Operations in Santa Clara County" (Claudine Wildman – 2000)
  90. "Staff Development and Training in the Changing Workplace: Santa Clara County Social Services Agency" (Marilyn Ghiorso – 1997)
  91. "Improving Labor-Management Relations in a Changing Environment" (Gana Eason – 1996)

Information Management

  1. "Baby Steps in Artificial Intelligence (AI): A Case Study of The County of Monterey" (Lakisha Brown-George - 2026)
  2. "Baby Steps to AI Implementation" (Tiffany Lewis - 2026)
  3. "Balancing the Scales:  Navigating Data Governance Framework in Social Services" (Lavona A. Hamilton - 2024)
  4. "Using Solano County’s Public Assistance Daily Dashboard to Weather the COVID-10 Pandemic and Beyond" (Danielle Niemi - 2022)
  6. "Bridging the Information and Communication Technology Gap" (Elizabeth Herrera - 2018) 
  7. "Sonoma County's Shared Database: Improving How Families are Connected to Services" (Dominic Uyeda - 2018) 
  8. "Increasing Client Access Through Technology" (Jeimil Belamide - 2017)
  9. "Santa Cruz County’s Key Indicator System: Increasing Organizational Clarity" (Marissa Montenegro - 2017)
  10. "Technology as a Tool for Community Engagement in Santa Clara County" (Ana Rasquiza - 2017)
  11. "Contra Costa County's Program-Technology Advisory Council: Building Leadership and Collaboration in It Planning" (Emily Gerth Gibbs - 2016)
  12. "Program-Technology Advisory Council: A New Look at Government in Contra Costa County Employment and Human Services Department" (Vivien Xia - 2016)
  13. "Contra Costa County’s Use of Technology to Enhance Customer Experience in the District Office Lobby" (Tammy Chan - 2015)
  14. "Creating a Data-Driven Culture: The Santa Cruz County Key Indicator System" (Kristin James-Bowe - 2015)
  15. "Trendex in Sonoma County’s Human Services Department: Implications for San Mateo County" (Nancy Rodriguez - 2015)
  16. "CLOUDS - Cyber-Management of Staff and Students in Contra Costa County Preschools" (Rex Andrea – 2013)
  17. "Improving Client Outcomes in the Human Services through Quality Data" (Stephanie Sheridan – 2013)
  18. "San Mateo County's Outcome Based Management and Managing with Data" (Donlon W. Adamich – 2010)
  19. "Promoting Organizational Communication with a Staff Survey" (Michelle Berry – 2010)
  20. "Santa Cruz County's Use of Data in a Learning Organization: Lessons for San Francisco County" (Candace Gray – 2010)
  21. "Public Service Made Public: San Francisco County's Trail Blazing Initiative" (Susan P. Naylor – 2010)
  22. "Alameda County's Social Services Integrated Reporting System (SSIRS): A Comprehensive View of Clients Across Programs" (Matthew Welch – 2010)
  23. "Data Dashboard and Data Integrity Steering Committee (DISC)" (Jagjit Bhambra – 2009)
  24. "Development of a Data Dashboard and Data Integrity Steering Committee in Santa Clara County" (James M. Cunniff – 2009)
  25. "Managing in a Paperless Environment: Moving Technology to the Stars and Beyond" (Lorena Briseno – 2008)
  26. "Santa Cruz Cross-Jurisdiction Contract Management and Outcomes Reporting Website Implications for San Francisco and San Mateo Counties" (Denise Cheung and Pravin Patel – 2008)
  27. "Managing in a Paperless Environment: STARS Automated System" (Rosemarie DeFranco – 2008)
  28. "Technology Innovations in Social Services Agencies: A Review of Alameda County's Communications Systems" (Lenita Ellis – 2008)
  29. "The Clerical Foundation of a Call Center Service Delivery System" (Christine Craver – 2007)
  30. "Paperless and Web-Based Innovation in the Human Services Agency: Lessons for an Automated Case Management and Imaging System in San Francisco County" (Jose B. Mejia – 2007)
  31. "Document Imaging and Automated Retrieval System: Harnessing the Power of Technology to Manage and Protect Client and Other Vital Records" (Noel Panelo – 2007)
  32. "The CalWIN Team: Creating Seamless Support Teams Between the Departments of Program and Technology" (Lea Spencer – 2007)
  33. "Managing with Data in San Mateo County: Measuring What Should Get Done" (Dana McQuary – 2006)
  34. "Call Centers: Meeting Challenges and Utilizing Technology to Accomplish Desired Outcomes" (Gidget Ramirez – 2006)
  35. "Developing Technology to Support Core Values in Outcome-Based Contracting: A Developmental Approach" (Victoria Tolbert – 2006)
  36. "Information @ the Speed of Life: Bringing the Web to Employees in Alameda County" (Ellen Bucci – 2005)
  37. "Online Practice Guide Implementation in Children and Family Services" (Yolonda Calloway – 2004)
  38. "Marin County Client Index: Harnessing the Power of Existing Data Systems" (Larry Chatmon, Jim Damian, and Robert Manchia – 2004)
  39. "Exploring the Principles and Practices of Data Warehousing: (Rick Allemandi – 2002)
  40. "SHARP: A Model for Data Warehouse Project Management" (Diana Cruz – 2002)
  41. "Building an Administrative Support Structure" (Judith L. Bushey – 2000)
  42. "Human eServices Delivery" (John Zimmerman – 2000)
  43. "Dissemination of Information" (Nancy Forrest – 1998)
  44. "San Mateo County Human Services Agency Information Delivery Systems in Support of Welfare Reform" (Stewart Smith – 1998)
  45. "Statewide Automated Welfare System (SAWS): Is It Ready?" (Leo O’Farrell – 1995)

Organizational Change & Program Design

  1. "Balancing Customer Experience and Operational Efficiency in a Call Center Environment: A Study on Napa County’s Client-Centered Experience" (Elena Jimenez - 2026)
  2. "The De-Escalation Dividend: Leveraging Environmental Psychology to Elevate Customer Service, Support Staff, and Reduce Lobby Tensions" (Juan Plascencia - 2026)
  3. "Santa Clara County’s Medi-Cal Caseload Management: A Unit-Based Model" (Maribelt Balderas - 2025)
  4. "Key Elements for Successful Implementation of Strategic Initiatives in County Social Services" (Sara Avery - 2025)
  5. "Block Scheduling: Solano County's Strategy to Enhance Appointment Scheduling Efficiency" (Michelle Juarez - 2025)
  6. "Enhancing Call Center Efficiency: Drawing from Napa County’s Best Practices" (Jazmin Mercado - 2025)
  7. "Upstream Investments: A Sonoma County Case Study- A Model for Strategic Investment and Cross-Sector Partnership" (Christina Nguyen - 2025)
  8. "Empowering Communities: San Mateo’s Mobile Office Outreach Team" (Natalie Ortiz Sepulveda - 2025)
  9. "A Look at ACCESS Sonoma: Accessing Coordinated Care and Empowering Self-Sufficiency" (Teresa Brown-2024)
  10. "Empowering Communities: County of San Mateo’s Outreach Team Success Stories" (Michelle Palla-Smith - 2024)
  11. "Connecting the Community to Public Benefits: Strengths, Challenges and Opportunities for San Francisco" (Jai Partnoff - 2024)
  12. "Using Results-Based Accountability to  Serve, Empower and Transform" (Virginia Ballantyne - 2023)
  13. "Integrated Call Center" (Julie Aguilar - 2022)
  14. "Organizational Change Management in the Public Sector" (Diana Hernandez - 2022)

  15. "Results-Based Accountability: A Roadmap for Program Performance" (Kellie Noe - 2020)

  16. "Contra Costa County’s 4OurFamilies Service Rapid Response Team (SSRRT)" (Patricia Perez - 2020)

  17. "Monterey County Department of Social Services Mobile Computing Service Model: Possibilities for Better Service Delivery in Contra Costa County" (Renata Pierce - 2020)

  18. "From the Valley to the City: Insights from Santa Clara County’s Unit-Based Team" (Bernadette Casiño Angrand - 2019)  
  19. "Strategic and Operational Plans: Lessons in Effective Plan Stewardship" (Tatiana Brennan - 2019)
  20. "Borrowing Santa Cruz County’s Organizational Lens to Focus on Contra Costa County’s Employment and Human Services Department" (Laura Cepoi - 2019)
  21. "Plan Your Work and Work Your Plan: Lessons Learned from Marin County Health and Human Services’ Strategic Planning Process" (Swati Deshpande - 2019)
  22. "Monterey County Looks to LEAN: A Transformational Tool for Improving Organizational

    Efficiency and the Customer Experience" (Victor D. Longoria - 2019)

  23. "Change Along the Human Services Value Curve: Creating an Integrated and Comprehensive Health and Social Services Organization" (Gabriella Ortiz - 2019)

  24. "Lean Six Sigma Methodology in Santa Clara County" (Marjorie J. Raudez - 2019)
  25. "Video Conferencing: An Innovative Way to Conduct Client Interviews" (Melissa Santana - 2019)
  26. "Unit Based Teams Increasing Employee Engagement" (Annie Barrett - 2018)
  27. "Marin County Health and Human Services' Strategic Planning Process: Designing the Road Map to Change" (Deborah Bresnick - 2018) 
  28. "Video Conferencing: Another Tool for Enhancing Client Access and Services" (Madelyn Brown - 2018) 
  29. "Work Smarter, Not Harder: A Case Study on Lean Design in San Mateo County Human Services Agency" (Regina de Melo - 2018)
  30. "Unit Based Teams in Santa Clara County Linking Core Values to Productivity and Partnership" (Geoffrey Gay - 2018)  
  31. "A Collaborative Approach to Assisting Homeless Monterey County Residents" (Belinda Jackson-Thomas - 2018) 
  32. "Bringing Innovation Over the Golden Gate Bridge: The Feasibility of Re-creating San Francisco County's Innovation Office in Marin County" (Alice Kinner - 2018)
  33. "Marin County Health and Human Services: An "All In" Approach" (Michelle Shaver - 2018)
  34. "Lessons from Alameda County's Attorney-Based SSI Advocacy System" (Peri Weisberg - 2018)
  35. "Mobile Work Best Practices and Comprehensive Case Reviews: A Proposal for Santa Clara County" (Renae Bhader - 2017)
  36. "We Care: Moving Social Services Agencies Through Change" (Babatunde Iroko - 2017)
  37. "Moving Social Service Delivery and Business Transactions into the 21st Century" (Debra S McAlahney-Dodson - 2017)
  38. "Mindset, Innovation, Empathy and Excellent Customer Service Delivery San Francisco Human Services Agency's Innovation Office" (Eileen Olson - 2017)
  39. "San Francisco Human Services Agency's Innovation Office: Leading the Way on Quality and Process Improvement in Local Government" (Fawna L. Ruth - 2017)
  40. "Don't Let Urgency Crowd Out Priority: A Case Study of the San Francisco Human Service Agency's Innovation Office" (Lauren Baranco - 2016) 
  41. "Alameda County Fund Development Office" (Rocio Canchola - 2016) 
  42. "Napa County Hub: Holistically Addressing Clients' Multiple Needs" (John Daugherty - 2016) 
  43. "Fund Development: Alameda County Social Service Agency' Answer to Fostering Innovation and Program Support" (Melissa A. Mairose - 2016) 
  44. "The Napa County Hub: A New Standard for Coordination and Service Delivery in the Human Services" (Natasha Paddock - 2016) 
  45. "Fund Development in Alameda County" (Julie Sabbag-Maskey - 2016) 
  46. San Francisco County's Human Services Agency's Innovation Office: Collaboration + Innovation = Government Transformation" (Idelle Villarreal-Pickering - 2016) 
  47. "Customer Experience 2.0 and Technology Lead the Way into the Twenty-First Century in Santa Cruz County" (Jerry Kulper - 2015)
  48. "San Mateo County's Service Connect Program: A Model for Multi-Departmental Collaboration Providing Client-Centered Services" (Lauren C. Miller - 2015)
  49. "Sonoma County’s Hybrid Mobile Work Project: Implications for San Francisco County" (Veronica Moran-Diaz - 2015)
  50. "Marin County’s Health and Human Services West Marin Service Center: Collaborating Direct Services" (Felisa Pinson - 2015)
  51. "Sonoma County’s Mobile Work Program" (Michael Roark - 2015)
  52. "Santa Cruz County Human Services Department’s Customer Experience 2.0: A Comprehensive Approach to Re-Tooling and Delivering a World-Class Customer Service Experience" (Kouichoy Saechao - 2015)
  53. "Leadership Development Program for Managers: Leading During a Business Improvement Process Change" (Freda Cobb – 2014)
  54. "Transition Management" (Viktoriya Dostal – 2014)
  55. "TEAM - Together to Engage, Act and Motivate" (Sharon Fox – 2014)
  56. "Santa Clara County Benefits Service Center Unit Caseload Recommendations for Contra Costa County Medi-Cal Service Center" (Barbie Guardino – 2014)
  57. "Optimizing Team Building in County Organiations - Lessons from Two Counties" (Sarah Hayes – 2014)
  58. "Managing Transitions" (Emily Nicholl – 2014)
  59. "Giving Life to Innovation and Efficiency: The Project Management Office (PMO) of Santa Clara County" (Christina Reich – 2014)
  60. "Contra Costa County's Enhancement of Customer Experience in Its District Office Reception Lobbies" (Tiana Wertheim – 2014)
  61. "Consolidating Programs into a Centralized Mail-in Unit" (Lawrence Jones – 2013)
  62. "Care Coordination Pilot Project: A Collaboration of the Contra Costa County Aging & Adult Services Bureau and the Contra Costa Health Plan" (Sandy Skezas – 2013)
  63. "Program Integration & Beyond: Lessons Learned from Six California Counties" (Tiana Wertheim – 2013)
  64. "Mobile Work: The Evolution of the Twenty-First Century Workplace" (Kathleen A. Alves – 2012)
  65. "Santa Clara County's Central Client Service Intake Model: Recommendations for Contra Costa County" (Renee Giometti – 2012)
  66. "Developing an Integrated Social Service System During a Period of Change: A Behavioral Health Screening Program in Santa Clara County" (Paula Glodowski-Valla – 2012)
  67. "Re-Engineering Processes in a Human Services Agency: Lessons from Contra Costa County" (Kim Pearson – 2012)
  68. "A Case Study of the City and County of San Francisco's Integrated Intake Unit: Recommendations for Marin County" (Ana P. Bagtas – 2011)
  69. "Santa Clara County's Central Client Service Model: Recommendations for Contra Costa County" (Roxane Foster – 2011)
  70. "Mobile Work" (Luenna H. Kim – 2011)
  71. "San Mateo's Family Resources Centers: Prevention and Early Intervention Through Organized Community Partnerships" (Angela Ramos – 2011)
  72. "Contra Costa County's Intake Integration Business Change: Lessons Learned" (Huong Tran – 2011)
  73. "Re-Branding and Organizational Identity: Implications for Alameda County Social Services Agency" (Lula Parker – 2010)
  74. "Outcome Based Management: A Way of Looking Ahead" (Fina Perez – 2010)
  75. "The Road to Success is Always Under Construction: Santa Clara County's Clerical Business Process Improvement Project" (Karen Price – 2010)
  76. "Implementation of a Performance Improvement Model in Employment Services A Look at Alameda County" (Terrie Adams – 2009)
  77. "Santa Cruz County's Automated Cross-Jurisdiction Contract Management and Reporting System" (Tammy Larimore – 2009)
  78. "Call Center Task Tracker: A Look at Santa Cruz County's Process for Banked Cases" (Julie Martinez – 2009)
  79. "Santa Clara County's Knowledge Management Champions" (Maria Panesi Guerra – 2009)
  80. "Cultivating an Outcomes-Focused Organizational Culture in Human Services: The Evolution of Outcome-Based Management and Budgeting in San Mateo County" (Kathryn Maurer and Amy Thompson – 2008)
  81. "San Mateo County’s Multi-Disciplinary Family Self-Sufficiency Team: A Collaborative Approach" (Marsha Rice – 2007)
  82. "Santa Clara County’s Project Management Office: Lessons for Alameda County" (Ralph White – 2007)
  83. "To Centralize or Regionalize Services, That is the Question: A Case Study of the West Marin Services Center" (Kathy Young – 2005)
  84. "Integration of Substance Abuse Treatment into Homeless and General Assistance Programs" (Teri Donnelly – 2004)
  85. "Working with the Health Care Sector to Create Careers in Sonoma County" (Mary Miller – 2004)
  86. "San Mateo County’s Individual Development Accounts Program" (Vince Odusanya – 2004)
  87. "Santa Clara County’s Keys to Success for Learning Disabled CalWORKs Participants" (Jeanne Zarka – 2004)
  88. "Service Integration in San Mateo County" (Dorothy Hicks – 2003)
  89. "Can San Francisco Combine Administration of Cash Assistance and Food Stamps? Lessons from Alameda" (Leo Levenson – 2003)
  90. "Partnering with Child Welfare to Serve CalWORKs Clients" (Ada Lillie – 2003)
  91. "Fast Track to Organizational Change for Social Service Agencies: Monterey County’s Use of Imagine 21 for Personal Growth" (Dennis Bozanich, Linda Clifford and Carl Pascual – 2002)
  92. "Integrated Services in Alameda County: Opening the door to a Brighter Future" (Denise Carey – 2002)
  93. "Integrated Services in Sonoma County: Implications for Contra Costa and Monterey" (Anne Herendeen and Lori Larks – 2001)
  94. "Service Integration in Contra Costa County: Community-Based Services for Children and Families" (Diana Kalcic – 2001)
  95. "Santa Clara County: Transforming an Agency" (Selina Toy – 2001)
  96. "Child Welfare Service Integration in Alameda County’s ‘Front End’ Programs" (Melissa Delgadillo – 2000)
  97. "Utilizing Organizational Development to Facilitate Cultural Change in San Mateo" (Janie McPherson – 2000)
  98. "A Merger of Two Agencies in Contra Costa County: Integrating JTPA and CalWORKs in a Workforce Services Delivery System" (Frank Robertson – 2000)
  99. "Child Welfare Services Reform: Monterey County’s Blueprint for Systemic Change" (Melissa Lim Brodowski – 1999)
  100. "Lessons in Change Management: San Mateo County’s SUCCESS Model" (Kris Perry – 1999)
  101. "Special Delivery: The Need for a Special Projects Manager" (Tracy J. Burris – 1998)
  102. "The Challenges of Service Integration: Effective Partnerships and/or Collaboration in Napa County" (Emmie Hill – 1998)
  103. "Toward a Unified Response to Welfare Reform: Child Welfare and CalWORKs" (Mark Holguin – 1998)
  104. "Eliminating Barriers for Optimum Corrective Action in Santa Clara" (Kim Stepney – 1998)
  105. "Beyond Service Integration: Napa County’s Journey to a Galaxy Far, Far Away" (Tom Clancy – 1997)
  106. "Ending Welfare as We Know It: What Does it Mean to the Bay Area Consumers?" (Elsa Dawson – 1997)
  107. "Welfare Reform Planning in San Mateo County: Careful Planning Using Moderate Proposals" (Will Johnson – 1997)
  108. "Integrated Services in West Marin County: A Case Study" (Lorraine Gonzales Moore – 1997)
  109. "Guiding Organizational Change at the Santa Cruz County Human Resources Agency" (Phillip Naylor – 1997)
  110. "A Great Wind is Blowing: Welfare Reform Planning in Sonoma County" (James Ramoni – 1997)
  111. "Partnerships in San Mateo County: Why Bother?" (Jewel Mansapit and Denise Traina – 1997)
  112. "Implementing Change from a Welfare-Base to an Employment-Focused Program in Solano County" (John Tran – 1997)
  113. "An Approach to Organizational Change" (Patricia Castro – 1996)
  114. "Experiencing Napa County (Mary Chaboya – 1996)
  115. "Postcards from Santa Cruz Human Resources Agency: My Summer Abroad" (Mary Counihan – 1996)
  116. "Whitman’s Sampler: Exploring Collaborative and Integrative Services in Napa and Santa Cruz Counties" (Sharon Gilson – 1996)
  117. "The Reports of My Death Are Greatly Exaggerated" (Rita Hayes – 1996)
  118. "The Welfare Reform Strategic Planning Process in Santa Cruz County" (Betty Malks – 1996)
  119. "Identifying and Maximizing Resources within the Family and Children’s Division, San Francisco DSS" (Frances Munroe – 1996)
  120. "Single Intake System: An Internship Journal" (Rosana Soriano – 1996)
  121. "Moving Towards Human Services Integration: Gains and Lessons Learned" (Celia C. Anderson – 1995)
  122. "San Francisco City and County Department of Social Services: Partnerships, Public Relations and Politics" (Sheila A. Jorden – 1995)
  123. "Learning Leadership in a Climate of Change" (Katherine Kennedy – 1995)
  124. "Aspects of Welfare Reform" (Elizabeth A. Strand – 1995)
  125. "A Strategy for an Agency Response to the Contract for America’s Dismantling of Human Services" (Gil Villagran – 1995)

Planning & Evaluation

  1. "STATS: Data Sharing for Continuous Improvement" (Nick Ledo - 2026)
  2. "Data and Outcomes: How Santa Cruz uses the STATS Meeting to Support a Culture of Data-Driven Management and Decision-Making" (Matthew Younger - 2026)
  3. "Creating an Organizational Culture of Data Driven Decision Making: Lessons from Santa Cruz County" (Vellore Adithi - 2025)
  4. "Principles for Data Dashboarding" (Genevieve Herreria - 2025)
  5. "STATS: A Data-Driven Strategy for Communication and Decision Making" (Michael Little - 2025)
  6. "Public Information Sharing Tools in Contra Costa County and Implications for Santa Clara County" (Chennan Liu - 2025)
  7. "The Other Side of the Coin: The Importance of Continuity Planning for Social Services" (Max Umney - 2025)
  8. "Contra Costa County Employment and Human Services Department: Public Information Sharing Tools" (Annette Gallegos - 2024)
  9. "Data for the People: Contra Costa County’s Public Information Sharing Tools" (Christine Lou - 2024)
  10. "The Power of Public Information Sharing Tools: A Case Study of Contra Costa County Employment & Human Services Department" (Susanne “Suz” Mitchell - 2024)
  11. "Data-Centered Collaboration to Support High Utilizers- Lessons from Sonoma County" (Casey Coneway - 2023)
  12. "Upstream Investments- Sonoma County’s Collective Impact Initiative" (Levon Gibson - 2023)
  13. "ACCESS Sonoma Initiative- Lessons Learned For Santa Clara County" (Jennifer Kelly - 2023)
  14. "Napa County Key Performance Indicators (KPI) Program- Lessons for San Francisco Human Services Agency" (Ana Marie Lara - 2023)
  15. "Key Performance Indicators" (Aaron Perez - 2023)
  16. "Upstream Investments and Results-Based Accountability: Policy Recommendation for San Francisco" (Melissa McGee - 2022)
  17. "Transparency in Service Delivery: How We Utilize Data and Process Improvement to Measure Impact" (Erica Schwanbeck - 2022)

  18. "Collaboration Without Integration Equals Fragmentation" (James Johnson, Jr. - 2020)

  19. "Continuous Quality Improvement & Innovation: A Case Study of How Innovation is Vital to a Successful CQI Model" (Edward Juárez-Lefèvre - 2020)

  20. "Utilizing Data to Inform Decision-Making" (Phillip Mau - 2018) 
  21. "Planning, Evaluation and Research: The Backbone of Change" (Marcie Castro – 2014)
  22. "Moving the Needle on Long-Term Community Investment" (Oscar Chavez – 2014)
  23. "San Mateo County Manages Board Agenda Items with Automation and Full Video Access" (Kathy Chen – 2014)
  24. "Upstream Investments: An Examination of Policy that Supports Evidence-Informed, Prevention-Focused Practices" (John Fong – 2014)
  25. "Trendex: Telling Stories through Data Analysis and Presentation" (Welmin R.D. Militante – 2014)
  26. "A Review of Sonoma County’s Upstream Investments: Addressing the Core Issue of Poverty through Collective Impact" (Jill Nielsen – 2014)
  27. "Transforming Data into Action" (Kelli Zenn – 2014)
  28. "Planning and Implementation of a Centralized Reporting System and Centralized Quality Improvement Program" (Lathard Kinard – 2013)
  29. "A Persistence of Quality: San Mateo's Quality Improvement Journey and Lessons for Sonoma County" (George Malachowski – 2013)
  30. "Culture of Quality: A Look at San Mateo County's Quality Matters! and It's Strategy on Program Quality" (Joanne Sanchez-Rosa – 2013)
  31. "Ongoing Organizational Self-Assessment and Staff Engagement: Quality Improvements in San Mateo County" (Jennifer Uldricks – 2013)
  32. "Transforming Data into Action for Executive Level Program Review" (Sherri Rosenberg – 2012)
  33. "Outcome Based Management: The Importance of Creating a Learning Culture" (Kathleen Stahr – 2010)
  34. "Santa Cruz County's Comprehensive Knowledge Management: Agency-Wide Data-Driven Decision Support" (Nicole Huff – 2009)
  35. "Planning Tomorrow Today: Using the ‘Contra Costa for Every Generation’ Civic Engagement Efforts as a Model for Strategic Planning" (Tracy Repp – 2007)
  36. "Methodical Analysis Gets the Job Done: Outcome-Based Management in San Mateo County" (Gerardo Silva – 2006)
  37. "Moving Toward Outcome-Based Management" (Derek L. Chu – 2005)
  38. "Outcome-Based Management in the San Mateo County Human Services Agency" (Christine Lerable – 2003)
  39. "Outcome-Based Management in San Mateo County – Implications for Contra Costa County" (Tom Nestore – 2003)
  40. "Outcome-Based Management: A Planning tool for High Level Management" (Roger Lucero Sanchez – 2003)
  41. "Human Services Agency Accreditation: Renewed Purpose and Pride in Napa County" (Ursula M. Bischoff – 2002)
  42. "Planning and Development in Human Services: San Mateo County" (Paul Buddenhagen – 2002)
  43. "An Inside Look at Outcome-Based Management: San Mateo County" (Dorothy Galloway – 2001)
  44. "Organizational Change from an OD and PR Perspective" (Tamarra Brown – 2000)
  45. "Assessing an Internal Organizational Development Program" (Debra Dake – 2000)
  46. "Developing an Organizational Development Program" (Ray Leonard – 2000)
  47. "Planning Amidst Change: The Office of Agency Planning in Alameda County" (Micky Leung – 2000)
  48. "A Snapshot of Organizational Planning and Development in the San Mateo County Human Services Agency" (Quyen Nguyen – 2000)
  49. "Promoting Outcome-Based Management Systems" (Megan Rosenberg – 2000)
  50. "Strategic Planning in Alameda County" (Lynette M. Harrisson – 1999)
  51. "Performance Information and the Management System: Performance and Outcome Measures" (Jennifer Jody Rellar – 1999)
  52. "Expanding the framework in Examining a Benchmark Approach to Measure Welfare Reform" (John Tsutakawa – 1998)
  53. "Social Service Departmental Planning and Research: A Proactive Orientation for Change in the San Francisco Human Services Department" (Christina Moore Linville – 1997)
  54. "Research and Evaluation Activities in a Social Services Agency" (Elizabeth ZoBell – 1996)
  55. "Diversity: Social Services Agencies—The Way of Doing Business" (Wanda Jung – 1995)

Self-Sufficiency

  1. "Napa County Health and Human Services Agency’s Self-Sufficiency Services: Client-Centered Experience" (Stella Gaber - 2026)
  2. "Expanding Access to Subsidized Employment in Alameda County: A Strategy for Helping Residents Meet Federal Work Requirements and Maintain CalFresh and Medi-Cal Benefits" (Horus A. Morris - 2026)
  3. "Mitigating Food Insecurity Amid Policy Change: Solano County's Response to ABAWD Work Requirements" (Nicole Prado - 2026)
  4. "Developing Leaders in Employment & Eligibility: A New Path to Build from Within" (Daniel Horel - 2025)
  5. "Subsidized Employment as a Pathway to Re-integration: Insights from JobsNOW!" (Pooja Keswani - 2025)
  6. "Santa Cruz County Referral Maker Application: an Innovative and Time-Saving Solution" (Joe Farotte - 2024)
  7. "Transportation Solutions: Keeping Employment Equals Your Success (KEYS) Program of Contra Costa County: Proposal for a Comprehensive Program in Alameda County" (Ramona Wilkins - 2024)
  8. "4 Our Families - Contra Costa County’s Navigation Program" (Desireé Bodiford - 2023)
  9. "How Contra Costa County Addressed Transportation Barriers to Employment Among CalWORKS Families" (KimLien Le - 2022)
  10. "Santa Clara’s Intern And Earn Program: Identifying Strategic Opportunities And Gifts Of The Youth Through The Sueños Program In Santa Cruz County" (Sheryl Norteye - 2022)
  11. "Creating Equitable Access to Good Jobs by Connecting CalWORKs Recipients to WIOA Resources" (Patience Ofodu - 2022)

  12. "Santa Clara County’s Intern and Earn Project: Implications for Napa County" (Michelle Hernandez - 2020)

  13. "Exploring Alignment to Strengthen Connections to Employment" (Tamia Neshea Brown - 2019)
  14. "Contra Costa County’s MediCal and CalFresh Service Center:An Innovative Way to Help Clients" (Valerie Campbell - 2019)
  15. "Improving Customer Service: Eligibility Specialists in the Call Center" (Sara Dooley - 2019)
  16. "Contra Costa County, the Workforce Innovation and Opportunity Act (WIOA) and the Expanded Subsidized Employment Program (ESE): Creating Opportunity and Promoting Self-Sufficiency" (Yvonne Ezenwa - 2019)
  17. "Improving Client Service Experience with Telephony: Contra Costa County’s Service Center Telephony Solution" (Gwendolyn Gill - 2019)
  18. "Emerging Leadership Track: Developing Qualified Candidates for Leadership Opportunities at all Levels in the San Francisco Human Services Agency" (Nikon J. Guffey - 2019)
  19. "Solano County Health and Social Services Benefits Action Center’s One & Done Business Model" (Teri Howe - 2019)
  20. "San Francisco’s CalFresh Employment and Training Program (CFET): Identifying Strategic Opportunities for Marin County" (Eric Petersen - 2019)
  21. "San Francisco County’s CalFresh Employment and Training (CFET) Service Model: Possibilities for Able-Bodied Adults Without Dependents (ABAWD) in Contra Costa County" (Tomi Smith - 2019)
  22. "San Francisco County’s Human Services Agency Innovation Office: Meeting Clients’ and Employees’ Needs Through Remote Resources" (Maria Sylvia Solis - 2019)
  23. "Welfare to Work Report Automation: Santa Cruz County's WTW Alerts Report" (Lis Barca - 2018) 
  24. "San Francisco County's CalFresh Employment and Training (CFET) Program: Identifying Opportunities for Santa Clara County's ABAWAD Population" (Eilona Betkolia-Gevargiz - 2018) 
  25. "Enhancing the Recruitment Experience for Employers Engaging with workforce Development Programs" (Michele G. Garcia - 2018)
  26. "Napa County Health and Human Service Agency's Community Links Program: Investing in Comprehensive System Navigation for Solano County" (Niccore Tyler - 2018) 
  27. "San Francisco County’s Employment Services Programs and Subsidized Employment for General Assistance Populations: Applying Best Practices in Santa Clara County" - (Liza Giron-Espinoza - 2017)
  28. "Using a Data-Informed Approach for Developing a Strong Agency: San Francisco County’s Workforce Excellence Change Initiative" (Tracy Lacey - 2017)
  29. "Contra Costa County's CalWorks Auto Loan Program: Keeping Employment Equals Your Success (Keys)" (Cindy Becerra - 2016) 
  30. "Santa Clara County: Empower and Engage Clients Through Existing Technology" (Blanca Hanley - 2016)
  31. "Santa Cruz County Human Services Department's WeCare Model" (Jennifer Klein - 2016) 
  32. "Contra Costa County's Employment and Human Serices Department's Auto Loan Program: Keeping Employment Equals Your Success (Keys)" (Almera E. Milanes - 2016) 
  33. "Santa Cruz County Human Services Department's Customer Experience 2.0 and Technology Lead the Way to a World Class Customer Service Experience" (Delfina Morris - 2016) 
  34. "Empower and Engaging Clients Through Existing Technology" (Alfredo Ramirez - 2016) 
  35. "Beyond the Numbers: Enhancing Experiences, Efficiency and Performance in Santa Clara County’s Subsidized Employment Program, Employment Connection Works" (Arturo Garcia - 2015)
  36. "Building a Future of Financial Stability: Integrating Asset Building into Alameda County Social Services Agency’s Services" (Jennifer Kaley - 2015)
  37.  "Integrating Asset Building: An Initiative Leading to Self-Sufficiency" (Jennifer Marcelli - 2015)
  38. "San Francisco County’s Employment Services for General Assistance Recipients: Identifying Opportunities for Santa Cruz County" (Kimberly Petersen - 2015)
  39. "West Marin Services Center: A Legacy of Social Services Integration" (Kishore Jayaswal – 2014)
  40. "Sonoma County Economic Assistance Service Center: Fostering Teamwork and Accountability with a Unit Caseload Structure" (Lori Juarez – 2014)
  41. "The City and County of San Francisco Services Connection Program: A Community Ally" (Kingston Lum – 2014)
  42. "Improving Employment Outcomes through Subsidized Employment: Lessons Learned from San Francisco Human Services Agency Jobnow Program" (Laura Schroeder - 2014)
  43. "City and County of San Francisco Supplemental Security Income Case Management Program: Recommendations for Santa Clara County" (Irina Zhuravleva – 2014)
  44. "SparkPoint Centers: A New Model for Building Family Self-Sufficiency" (Patricia Andrews – 2013)
  45. "Gaining Work Experience through Subsidized Employment: A Look at CCWORKS" (Andrea Bizzell – 2013)
  46. "Santa Clara County's Employment Services One Worker Concept for Child Care and Case Management" (Rosalyn Guillory – 2013)
  47. "Santa Clara County Benefits Service Center Task-Based Model: Recommendations for Alameda County" (LaTrelle Martin and La Tonya Phillips – 2013)
  48. "Work Participation Strategies: Santa Clara County Model" (Rebecca Darnell – 2012)
  49. "Santa Clara County's CalWORKs Behavioral Health Screening" (Hope Hamby – 2012)
  50. "Expanding the Service Center Model to the CalWORKs Program: Challenges that Come with Expansion" (Terri Austin – 2011)
  51. "The Parent Partner Program: A Study of Contra Costa County's Parent Mentoring Model as a Strategy for Welfare to Work" (Emily Balli – 2011)
  52. "Santa Clara County's Benefit Service Center" (Rosa Beaver – 2011)
  53. "SparkPoint Centers: A Model That Works: Bridging the Gaps for the Working Poor" (Doris V. Hinton – 2011)
  54. "A Case Study of the Employment Services Component of Alameda County's Social Services Integrated Reporting System" (Jennifer Rogers – 2011)
  55. "An Analysis of Three Bay Area SparkPoint Centers" (Patricia Sun – 2011)
  56. "Contra Costa County's Workforce Services Bureau: Lessons Learned for CalWORKs Clients" (Desi A. Tafoya – 2011)
  57. "Contra Costa County Employment and Human Services Department's Benefits Self-Screen Tool" (Amabel Baxley – 2010)
  58. "Santa Clara County's CalWORKs Behavioral Health Screening" (Josef Bruckback – 2010)
  59. "San Francisco Human Services Agency's JOBS NOW! Program: A Practical Approach" (Patricia Crain – 2010)
  60. "Service Centers: The Future of Public Assistance" (Carlos Gonzalez - 2010)
  61. "Public Assistance Service Centers: A Case Study of Sonoma County's Economic Assistance Service Center" (Paul Kim – 2010)
  62. "Work Participation Rate and Internal Marketing: A Look at Santa Clara County" (Dan Abrami – 2008)
  63. "Workforce Investment Boards (WIBs) Nested Inside County Human Services Agencies: Maximizing Opportunities and Outcomes" (Stephen Baiter – 2008)
  64. "SSI Advocacy Case Management: Innovative Strategies Adaptable to Santa Clara County" (Felipa Carrillo – 2008)
  65. "Assessment and Outreach to Noncompliant and Sanctioned CalWORKs Participants A Two-County Comparison Study" (Sena Perrier-Morris – 2008)
  66. "Strategies for Engaging CalWORKs" (Maggie Wong – 2008)
  67. "San Mateo County’s ‘Life After the Layoff’ Campaign: Strategic Partnering of Job Seeker and Employer Services" (Terri German – 2007)
  68. "Work Participation Rate and Re-Engagement of Sanctioned CalWORKs Participants" (Ana Osegueda – 2007)
  69. "CalWORKs Information Network (CalWIN – 2007) Best Practices" (Rafaela Perez – 2007)
  70. "CalWIN Management Reporting Shortfalls: Santa Clara County’s Model" (Julia Sheehan – 2007)
  71. "Strategies to Meet the New Federal Work Participation Requirements: Best Practices from Santa Clara County" (Arcel Vazquez – 2007)
  72. "Improving Quality and Increasing Access to Food Stamp Participation: The San Francisco County Experience" (Irene Chavez – 2006)
  73. "Implementing the vision: Integration between Workforce and Welfare in the Contra Costa County One-Stop Centers" (Robert Hays – 2006)
  74. "San Francisco’s Career Link Centers – An Inter-Connected Employment/Training Partnership" (Phaivanh Khowong – 2005)
  75. "Alameda County’s Eastmont Self-Sufficiency Center: The Integration of Services Processes" (Tony Lugo – 2003)
  76. "The implementation of the CalWORKS Learning to Needs Protocol: (Kristin Cornuelle - 2002)
  77. "Partnering Child Welfare Services and CalWORKs Programs to Serve Common Clients: Santa Clara County" (Cheryl Pirozzoli – 2002)
  78. "Roadmap to the Future Benefit Program Integration in San Francisco" (Kim Seamans – 2002)
  79. "Making the Transition from Welfare to Work: A Proposal to Integrate DHS Employment Services into the San Francisco One Stop System" (James Whelly – 2002)
  80. "Integrating CalWORKs and the Workforce Investment Act Programs" (Sherry Alderman – 2001)
  81. "San Francisco’s VIP Program: Vocation English Immersion Program" (Jule Aragon – 2001)
  82. "Santa Clara County’s CalWIN Agency Transformation Project: Implementation of a Uniform Project Management Process" (Cindy A. Cassinelli – 2001)
  83. "Overcoming Obstacles at PeninsulaWorks One-Stop Centers in San Mateo County" (Connie Vega – 2001)
  84. "CalWORKs Career Advancement Program (CalCAP): A Community Outreach Worker Pilot Project in Santa Clara" (Carl Dudley – 2001)
  85. "Creating Collaboratives with Higher Education Institutions for Classes, Certificates, and Degrees in Human Services" (Mimi Rudin – 2001)
  86. "Sonoma: The County that Works! Implementing the Workforce Investment Act" (John Bordman – 2000)
  87. "Child Welfare and CalWORKs Crossover Services in Santa Cruz County" (Marion Deeds – 2000)
  88. "As the Clock Ticks: Examining Crossover Services between Child Welfare and CalWORKs in Contra Costa County" (Roy Redlich – 2000)
  89. "San Francisco’s Wage Based Pilot Program: The Community Jobs Initiative" (Beverly Wright – 2000)
  90. "Development of Public Authorities in California: Policy and Action" (Sue Appel – 1999)
  91. "The Development of Employment Advancement and Retention Services in San Mateo County: The Art of Advancement and Retention" (Helene Cohen – 1999)
  92. "Program Collaboration between Child Welfare and CalWORKs: The Santa Cruz County Crossover Approach" (Elizabeth Crudo – 1999)
  93. "The Blending of Eligibility and Employment Services: The San Francisco Approach" (Henry Espinosa – 1999)
  94. "Assessing the San Mateo SUCCESS Model in Relationship to Strengthening the Contra Costa CalWORKs Service Delivery Model" (Patricia Herrera – 1999)
  95. "Integrating CalWORKs and JTPA Programs in the Santa Cruz County Human Resources Agency" (Maureen Lewis – 1999)
  96. "The Role of Private Employers in Welfare Reform: San Francisco’s Job Network and SF Works" (Gary McNeil – 1999)
  97. "Social Work Services in a CalWORKs World: The Santa Cruz County Approach" (Lisle Smith Cohen – 1999)
  98. "Focusing on Community Services: SonomaWORKs" (Fernando Valcarcel – 1999)
  99. "Community-based Safety Net Services in Santa Clara County" (Paul Ward – 1999)
  100. "Connecting to the World of Work: San Francisco’s Welfare to Work Programs" (Donna M. Wocher – 1999)
  101. "Development of a Model Projecting CalWORKs Caseloads" (Mark Woo – 1999)
  102. "Beyond Collaboration: The Development of EAST BAY WORKS!" (Roberta Deis – 1998)
  103. "Exploring the JOBKEEPER HOTLINE" (Chris Gallagher – 1998)
  104. "Monterey County’s Mobile Outreach Service Team: A Case Study" (Nellie Jorge – 1998)
  105. "A Review of San Mateo County’s Integration of TANF and Child Welfare Services with Integration Recommendations for Contra Costa County" (Steve Peavler – 1998)
  106. "Accelerating to Implementation of CalWORKs" (Helen J. Shaw – 1998)
  107. "The Road to S.U.C.C.E.S.S.: Welfare Reform in San Mateo County" (Susan Chestnut – 1997)
  108. "New Service Integration Opportunities with Welfare Reform: The San Mateo County Experience" (Erika Shore – 1997)
  109. "From Cash Assistance to Workforce Development: Building Bridges for Change in Santa Clara County" (Gwen Westphal – 1997)
  110. "Employment Services Opportunities for Change" (Mario Solis – 1995)