Management Practice

Performance Management in Nonprofit Human Service Organizations

Samples, M.
Austin, M.J.

No abstract is available for this publication.

Nonprofit Ethnic Minority Organizations: Service Engagement Strategies

Vu, C.
Austin, M.J.
2008
This analysis of ethnic organizations that provide human services to a specific ethnic population begins with a discussion of definitions in order to differentiate these organizations from mainstream human service organizations that serve clients irrespective of their ethnic group identity. The focus of this analysis is on a typology of three types of ethnic organizations (faithbased, immigrant, and sector-based) in order to map the knowledge base of nonprofit organizations serving the human service needs of different ethnic communities. Particular attention is given to client engagement...

Managing Human Resources: Mapping the Knowledge Base of Nonprofit Managements in the Human Services

2008
The nonprofit sector has undergone enormous changes over the past several decades that have altered the recruitment, retention and management of the nonprofit workforce. This literature review maps the knowledge base of nonprofit human resource management including paid personnel and volunteer management, worker well-being, diversity, and workforce education and training.

Managing Finances in Nonprofit Human Service Organizations

Schwartz, S.L.
Austin, M.J.
Cavanagh, J.
2008

No abstract is available for this publication.

Linking Department Priorities to Knowledge Management: The Experiences of Santa Cruz County's Human Services Department

Lindberg, A.
2010

Federal welfare reform, local service collaborations, and the evolution of statewide information systems inspired agency interest in evidence-informed practice and knowledge sharing systems. Four agency leaders, including the Director, Deputy Director, Director of Planning and Evaluation, and Staff Development Program Manager championed the development of a learning organization based on knowledge management throughout the agency. Internal department restructuring helped to strengthen the Planning and Evaluation, Staff Development, and Personnel units, which have become central to...

Linking an Agency Strategic Review to Increase Knowledge Management: San Francisco County Human Service Agency

Harrison, L.
Austin, M.J.
2012

Led by the agency director, the agency engaged in a Strategic Review, based on a comprehensive assessment of agency performance that identified strategies to improve organizational effectiveness through increased data-informed practice and knowledge management. The Strategic Review gathered information on staff perceptions, perceptions of external stakeholders, changing citywide and neighborhood demographics, policy mandates, and budget and workload issues. The need for the review was based upon multiple, substantial changes not addressed in the 2000 Strategic Plan, including the 2004...

Learning from Staff to Share Knowledge and Inform Decision-Making: The Contra Costa County Experience

Winship, K.
Austin, M.J.
2012

In an effort to increase staff engagement and opportunities for greater two-way communication between managers and staff, a strategic plan was developed involving administration of an agency-wide staff satisfaction survey. A comprehensive survey was administered to nearly 1700 employees throughout the agency, which encompasses several diverse bureaus ranging from child and family services, aging and adult services, and a workforce investment board. The online survey included 36 questions aimed at gathering staff perspectives on job satisfaction, work expectations, supervision, and...

Leading and Managing Nonprofit Organizations: Mapping the Knowledge Base of Nonprofit Management in the Human Services

Schwartz, S.L.
Austin, M.J.
2008
The nonprofit sector has experienced significant changes over the past five decades in relation to political, economic and social factors that have influenced the way that nonprofits finance and deliver human services. Nonprofit leadership, management and governance have changed to accommodate the environmental factors that influence the sector. This literature review reflects the evolution of the nonprofit sector in relation to developing an understanding of nonprofit organizations and the skills needed to lead, manage and govern them.

Leadership Succession Planning: Implications for Nonprofit Human Service Organizations

Gothard, S.
Austin, M.J.
2012

Informed by the existing literature on executive exit in the for-profit, public, and nonprofit sectors, this analysis identifies the key elements of succession planning with implications for nonprofit human service organizations. It focuses on self-leadership, executive-board relations, and comprehensive succession management, and concludes with the importance of aligning succession-based efforts and strategic planning.

Leadership Development at the Top: A Teaching Case on Coaching in a Public Human Service Organization

Fernandez, A.
Austin, M.J.
Weisner, S.
2010

No abstract is available for this publication.