Associate Professor and Mack Distinguished Professor Emmeline Chuang's research focuses on how health and human service organizations can improve service access and well-being of underserved populations, with a specific focus on: (1) how the nature and quality of inter-organizational relationships between health and human service organizations affects service access and client outcomes; (2) how managers and other organizational leaders can best support evidence uptake by frontline practitioners; and (3) how the design of work affects provider and staff satisfaction and quality of care. She...
Michael J. Austin is the Mack Distinguished Professor of Nonprofit Management Emeritus and the founding Director of the Mack Center on Nonprofit and Public Sector Management in the Human Services and the Bay Area Social Services Consortium. He is the former dean of the University of Pennsylvania School of Social Work, and taught graduate courses in the area of agency administration and community planning. He received his doctorate in organizational research related to nonprofit human service organizations from the University of Pittsburgh School of Social Work (1970). He holds two masters...