Associate Professor and Mack Distinguished Professor Emmeline Chuang's research focuses on how health and human service organizations can improve service access and well-being of underserved populations, with a specific focus on: (1) how the nature and quality of inter-organizational relationships between health and human service organizations affects service access and client outcomes; (2) how managers and other organizational leaders can best support evidence uptake by frontline practitioners; and (3) how the design of work affects provider and staff satisfaction and quality of care. She has authored over 65 peer-reviewed publications as well as numerous policy briefs, technical reports, and tools for practitioners. Her research has been funded by agencies such as the National Institute on Drug Abuse, the William T Grant Foundation, the Centers for Disease Control and Prevention, the Robert Wood Johnson Foundation, and the Hitachi Foundation. Prior to her academic career, she worked as an Americorps/Healthcorps volunteer and as a research analyst at a firm specializing in evaluation of health and social service programs. She received her Ph.D. in Health Policy and Management from the University of North Carolina at Chapel Hill in 2010.
Mack Center Director