Factors Associated with Managerial Innovation in Public Human Service Organizations


Pressures from the New Public Management movement have challenged human service managers to adapt to changing environments through innovation. Yet, no research has examined managerial innovation along the spectrum of lower- to upper-level managers. This study analyzed survey data of 466 public human service managers to examine the relationship between individual characteristics and managerial innovation. Results showed that 38% of managers took an innovative approach to their work, and the characteristics of perceived responsiveness to change and evidence-informed practice network involvement were significantly associated with managerial innovation. Managerial innovation could be promoted through evidence-based networks and communities of learning.

Jolles M.P.
McBeath, B.
Carnochan, S.
Austin, M.J.
Publication date: 
May 24, 2016
Publication type: 
Journal Article