These examples in this casebook reflect the experiences of leaders and managers in the public human services and have been compiled for use in preparing senior managers for top management positions. They seek to capture the daily pressures and opportunities to promote innovations and organizational change. The cases reflect the changing economic and political environment in California over a twenty-five year period (1994-2019).
Table of Contents
Title page and Table of Contents
Celebrating 25 Years of the BASSC Executive Development Program: The Gift that Keeps on Giving
I. BASSC - Past, Present and Future
2. BASSC@30
3. The Evolving BASSC Vision Statements
II. Organizational Enhancement and Change
4Developing a Public Information and Community Relations Strategy in a County Social Service Agency
5. The Impact of the Great Recession on County Human Service Organizations: A Cross-Case Analysis
6. Expanding the Financial Literacy of Program Managers in Public Human-Service Organizations
7. Change Communication in Public Sector Cutback Management
8. Perspectives of Public and Nonprofit Managers on Communications in Human Services Contracting
III. Amplifying the Voices of Service Users
9. Clients as Customers: A County Social Services Agency Listens to its Primary Constituency
IV. Career Challenges
13. The Leadership Challenges in Transforming a Public Human Services Agency
15. Reflections on Race and Gender Throughout the Career of a Senior Human Service Manager
16. Making the Career Transition from Child Welfare to Adult and Aging Services: A Teaching Case
V. Knowledge Sharing In Support of Evidence-Informed Practice
18. Building Organizational Supports for Research-Minded Practitioners
21. Using Performance Measures to Manage Child Welfare Outcomes: Local Strategies and Decision Making
VI. Innovative Organizational Practices
22. Introducing Organizational Development (OD) Practices into a County Human Service Agency
25. An After Action Review of a Research Project Team: A Teaching Case