This set of learning case studies compiled by participants in the BASSC Executive Development Program reflect the experiences of middle managers seeking to learn from the experiences of colleagues in other counties that have implications for their own counties. These public sector human service cases reflect an array of fields of practice (child welfare, adult and aging service, welfare to work services, homeless services, health and behavioral health, etc.). Their uniqueness can be found in the most recent cases of innovative practices over the past 20+ years. 

Adult & Aging Services

    1. "Depression in the Elderly Population: A Sonoma County Intervention" (Joyce A. Goodwin - 2016) 
    2. "Clinical Quality Assurance: An Integrated, Evidence-Based Approach to Aging Adult Services for the San Francisco Community" (Jennifer Swift - 2016)
    3. "Program-Technology Advisory Council: A New Look at Government in Contra Costa County Employment and Human Services Department" (Vivien Xia - 2016)
    4. "Curbing Depression: Prevention and Early Intervention Efforts of Sonoma County’s Older Adult Collaborative" (Mark Vanderscoff - 2015)
    5. "San Francisco County’s Partnership with the Homebridge Training Program: Training the Fragile Workforce" (Andrew Stewart - 2015)
    6. "The Sonoma County Older Adult Collaborative: Providing Depression Intervention to Seniors" (Martha Jacquez - 2015)
    7. "Supporting Seniors to Age in Place with Dignity" (Eric Glentzer - 2015)
    8. "HOPE: A Full Service Partnership in Marin County Serving Older Adults with Serious Mental Illness" (Jason Adamek - 2015)
    9. "A Health Care Innovation Grant Project: A Collaboration of Contra Costa County EHSD Aging & Adult Services Bureau and the Contra Costa Health Plan" (La Valda R. Marshall – 2014)
    10. "Veterans Services: Tremendous Need, Limited Resources" (Tracy Murray – 2012)
    11. "San Francisco County's Integrated Intake Program for Aging and Adult Services" (Natasha Hamilton – 2012)
    12. "Santa Clara County's Financial Abuse Specialist Team: Protection Through Collaboration" (Nicolas P. Stathakos – 2011)
    13. "San Francisco Human Services Agency Department of Aging and Adult Services: Integrated Intake Unit" (Martha Huettl – 2011)
    14. "Keeping Linkages Alive: Sonoma County's Commitment to Seniors" (Jan Watson – 2011)
    15. "Marin County: Promotion of Independence Among a Growing Aging Population" (Sherra Clinton – 2010)
    16. "Helping Older People Excel: An Analysis of Marin County's HOPE Program" (Kean Tan – 2010)
    17. "Adult and Aging Services in Marin County: A Model on How to Meet an Aging Population's Needs" (Carlos Smith – 2010)
    18. "Services Connection Pilot Project: A Collaborative Partnership Between DAAS and the Housing Authority in San Francisco–Assessing Needs and Facilitating Service Delivery Connections for Seniors and the Disabled in Public Housing" (Barbara Herlihy – 2008)
    19. "Improving Coordination Between Adult Protective Services and Law Enforcement in Sonoma County" (Gary Fontenot – 2008)
    20. "Home From the Hospital: The In-Home Supportive Services Hospital Discharge Liaison Unit in San Francisco County" (Millicent Miles and Margarita Zarraga – 2008)
    21. "Good Places to Grow Old: A Framework for Creating an Aging-Friendly Community" (Brenda McGregor – 2008)
    22. "Community Living Fund: San Francisco Launches a Fund and Program to Provide Resources and Services to Adults With Disabilities" (Terri Possley – 2008)
    23. "Contra Costa and Sonoma Counties Multipurpose Senior Services Program: Lessons for San Francisco County" (Hugh V. Wang – 2007)
    24. "Uniform Assessment Tool: Another Step for San Mateo County Towards an Integrated Service Delivery System for Adult Home Care Programs" (Marilyn Remark – 2007)
    25. "Aging Baby Boomers Redefine Work and Retirement: Creating Challenges and Opportunities for Contra Costa County" (Nhang Luong – 2007)
    26. "Cooperative Strategies for Combating Financial Elder/Dependent Adult Abuse" (Lisa Lahowe – 2007)
    27. "San Mateo County's 'Life After the Layoff' Campaign: Strategic Partnering of Job Seeker and Employer Services" (Terri Greman – 2007)
    28. "A Study of the Service Delivery models in Contra Costa and Santa Cruz Counties for the In-Home Supportive Services Program" (Carol Rex – 2006)
    29. "Helping the Hard-to-Serve In-Home Supportive Services Client: Santa Clara County's Response" (Gail Goudreau – 2006)
    30. "Helping Low-Income, Disabled Adults Become Supplemental Security Income (SSI) Beneficiaries through SSI Advocacy Program" (Florence Hays – 2005)
    31. "Sonoma County's Utilization of Community Partnerships to Implement a Program of Prevention of Financial Abuse of the Elderly" (Deborah Goldstein – 2003)
    32. "Zero Tolerance for Domestic Violence in Contra Costa County: A Multidisciplinary Approach" (Elinor Marcelous – 2002)
    33. "Public Authority Governance: A Look at Alameda County's Public Authority BOS Model of Governance" (Mary Goblirsch – 2002)
    34. "Enhancing Models of Adult Social Service Provision: Innovative Systems Integration in Sonoma County" (Heather Ravani – 2002)
    35. "Integrated Services: The Department of Adult and Aging Services in Alameda County" (Susan Arding – 2001)
    36. "Integrating Long-term Care: Overcoming Administrative Barriers in Integrating Aging and Adult Services in San Mateo County" (Aragawie Yosef – 2001)
    37. "Napa County’s Comprehensive Services for Older Adults" (Tonya Spencer – 2001)
    38. "Improving Access to Services: The Initial Assessment Unit in the Sonoma County Division of Adult and Aging Services" (Joseph Rodrigues – 1999)
    39. "Adult and Aging Services: A Collaborative Service Delivery Effort in Alameda County" (Les Lindop – 1999)
    40. "Public Guardian and Adult Protective Services: Models of Collaboration in Three Counties" (Diane Kaljian – 1999)
    41. "Contract/Registry Model to Support IHSS Clients and Minimum Wage Providers: A Partnership Between the Santa Clara County Social Services Agency and the Council on Aging" (Francie Newfield – 1997)
    42. "Public Agencies and Community Integration for the Aged" (Sylvia Segovia – 1996)

    Children

      1. "Building on Success: Parent Partners in Contra Costa County" (Ayse Dogan - 2016)
      2. "Finding Solutions in Continuous Care Reform" (Juliet Halverson - 2016) 
      3. "Parent Partners Support Families on their Journeys to Reunification: Recommendations for Implementation in Marin County" (Bree Marchman - 2016)
      4. "Santa Cruz County's FosterEd Program: Improving the Educational Outcomes for Children in Foster Care" (Byron Myers - 2016)
      5. "Reducing Social Workers’ Transitions: Lessons from Santa Cruz County" (Debra Solomon - 2015)
      6. "Santa Clara County’s Dually Involved Youth Initiative" (Hannah Slade - 2015)
      7. "Sonoma County’s Quality Parenting Initiative: “Our Kids, Our Community. Together We’re Better”" (Darla Nicholson - 2015)
      8. "Youth Working for Change: A Collaborative Approach to Providing Employment Opportunities to Marin County Offenders" (Adriana Navarro - 2015)
      9. "Supported Employment and Training Program for Foster Youth" (Jackie Howe - 2015)
      10. "Families Moving Forward (FMF) in San Francisco County: Improving Outcomes for Child Welfare Families Who Face Homelessness" (Mieke Bryant - 2015)
      11. "Developing and Tracking Skill Sets for Child Welfare Workers in Santa Clara County" (Minerva Beltran-Gonzales - 2015)
      12. "Increasing Placements with Relatives and Kin: Santa Clara County's Strategies for Supporting and Sustaining Familial Placements" (Leslie Winters – 2014)
      13. "Creating Strong Partnerships for a Sustainable Youth Employment Program: An Examination of the Sonoma County Youth Ecology Corps" (Michelle Tom – 2014)
      14. "Supported Training and Employment Programs for Emancipated Foster Youth" (Saundra Pearson – 2014)
      15. "Pathways to Safety: Monterey County Department of Social Services Differential/Alternative Response Program" (Deborah Patten – 2014)
      16. "Together, Engage, Act and Motivate: An Effort by Sonoma County's Family, Youth and Children's Services to Engage Parents in their Case Plan" (Larry Merkur & Leslie Griffith – 2014)
      17. "Tell Us What You Need: Napa County's Approach to Youth-Directed Services for Transitional Age Youth" (Elizabeth Harris – 2014)
      18. "Santa Cruz County Family and Children's Services Redistribution of Social Worker Tasks: A Fundamental Shift in Social Work Practice" (Ben Guerrieri – 2014)
      19. "Reducing Re-entry Rates: Alameda County Social Services Agency’s Post-reunification Services Program" (Rhonda Smith – 2013)
      20. "Planning and Implementation of the Title IV-E Project" (Lupe Reyna-Coffin – 2012)
      21. "Linkages: Coordinating Service Delivery for Child Welfare Families in Alameda County" (Bill Harven – 2012)
      22. "Engaging Fathers as a Strategy for Child Welfare Practice" (Leon Bassett Jr. – 2012)
      23. "An Evaluation of Contra Costa County's Parent Partner Program: Why it Works" (Brandi Moore – 2012)
      24. "Substance-Exposed Newborn Collaboration" (Don Long – 2011)
      25. "Lessons from Contra Costa County's Parent Partner Program" (Paul Dunaway – 2011)
      26. "Family Wellness Court" (Renaye Johnson – 2011)
      27. "Contra Costa County's Bay Point SparkPoint Center: Implications for Child Welfare Clients in Santa Clara County" (Augustine Mark Lapiz – 2011)
      28. "Building a Foundation: Successful Transitions for Youth Using Evidence-Based Practices" (Francine Conner – 2011)
      29. "An Analysis of Collaborative Courts in Child Welfare: Santa Clara County Family Wellness Court and Dependency Drug Treatment Court" (Patricia Rudden – 2011)
      30. "Wraparound Implementation in Alameda and Santa Clara Counties" (Heather Davis – 2010)
      31. "San Francisco County's Incarcerated Parents Program: Implications for Contra Costa County" (Joan Miller – 2010)
      32. "Foster Youth and Medi-Cal : Delineating the Problems, Proposing Solutions" (Randy Morris – 2010)
      33. "Child Welfare Visitation Services" (Meheret Sellassie – 2010)
      34. "Sonoma County's Lifelong Connections Program: An Evaluation of the Consortium's Level of Collaboration" (Racy Ming – 2009)
      35. "San Mateo County Family Resource Center: Working Towards Self Sufficiency with Open Hands and Opened Minds" (Michelle Lewis and Ronda Johnson – 2009)
      36. "San Francisco Children of Incarcerated Parent Partnership" (Sofia Gomez – 2009)
      37. "Restructuring and Expanding the Function of Emergency Response (ER) to Include Involvement in the Juvenile Dependency Court Process in Three Bay Area Counties Implications for Santa Clara County" (Emily Tjhin and Cilla Shaffar – 2009)
      38. "Monterey County's Children's Health Outreach for Insurance, Care and Enrollment (MC-CHOICE) Program A Strategy for Sustainable Community Outreach" (Kenneth Kong – 2009)
      39. "Lifelong Connections: Every Youth Deserves a Family" (James D. Dyer – 2009)
      40. "Another Road to Safety/Family Maintenance in Alameda County: A Case Study in Linking Practice to Outcomes in Child Welfare Contracting" (Katie Greaves – 2009)
      41. "Tower House: An Alternative to the Traditional Receiving Home for At-Risk Youth" (Roxanne Stephens – 2008)
      42. "Timeliness of Adoption: A Look at Contra Costa County Practices" (Helga Zimmerer – 2008)
      43. "The Parent Partner Program In Contra Costa County: A Success Story" (Marissa King – 2008)
      44. "Targeted Recruitment: The Most Effective Strategy Towards Increasing County Resource Parent Licensures" (Faith M. Battles – 2008)
      45. "Supporting Kinship Caregivers: Lessons Learned From Monterey County" (Julie Lenhardt – 2008)
      46. "State and Local Implementation of Child Welfare Redesign: Accountability in Child Welfare Practice" (Miday Tovar – 2008)
      47. "Santa Clara County's Refugee Program: Service Provision Strategies for Limited English Proficient and Monolingual Populations" (Rhonda Boykin – 2008)
      48. "Marin County's Youth Pilot Program: A Community Collaborative" (Mignon J. Evans – 2008)
      49. "Contra Costa County's Parent Partner Program: Lessons for San Francisco's Child Welfare" (Renee Grevenberg – 2008)
      50. "Youth Uprising: A Community-Based Model for Serving At-Risk Youth in Alameda County" (Meg Easter-Dawson – 2007)
      51. "Working Towards Racial Equality in Child Welfare: The San Francisco County Disproportionality Project" (Connie Linas – 2007)
      52. "Transitional Housing Placement Program for Emancipated Foster Youth: The Next Step in Building the THP + Support System" (Scott W. Walton – 2007)
      53. "The Search for Permanency within the Family System: Santa Clara County’s approach" (Abby Wexler – 2007)
      54. "The Differential Response Dilemma: Creating Systematic Change without Designated Funding Streams" (Cynthia Lee Ambar – 2007)
      55. "Parent Education Program Models in Child Welfare: Santa Clara and San Mateo Counties" (Patricia Wyrick – 2007)
      56. "Maintaining a Low Rate of Foster Care Re-Entry in Sonoma County: Lessons for Santa Clara County" (Wendy Kinnear-Rausch – 2007)
      57. "Disproportionality of Ethnic Minority Children in Out-of-Home Care: San Francisco County Human Services Agency’s Efforts to Respond to Community and Local Government Concerns" (Sharon ‘Sunny’ Burgan – 2007)
      58. "Differential Response in Santa Clara County: Supporting Families to Improve Child Well-Being and Stability" (Clara Boyden – 2007)
      59. "County Self-Assessments and Systems Improvement Plans: Sharing Best Practices Among California’s Child Welfare Agencies" (Jim Paulsen – 2007)
      60. "Children of Incarcerated Parents: Innovative Strategies in the City and County of San Francisco" (Cynthia Rinker – 2007)
      61. "Assessment of Dependent Minors for Placement and Recruitment of Resource and Adoptive Parents" (Brian Reems – 2007)
      62. "The Parent Partner Program: A Study of Parents as Mentors and Advocates in the Child Welfare System in Contra Costa County" (Amy Kaiser – 2006)
      63. "The Evolution of Santa Clara’s Department of Family and Children’s Services: A Proposal for Progress" (Yvonne Moore – 2006)
      64. "The Challenges of a Partnership: Examining Santa Clara County’s Department of Children and Family Services – CalWORKs Partnership Unit" (Denise Reynolds – 2006)
      65. "Starting (Again) Where They Are: San Francisco County’s Service Delivery Continuum for Emancipated Foster Youth" (Matthew Radisch – 2006)
      66. "Stanislaus County’s Connected for Life Project: Forging Lifelong Connections" (Frederick Jones – 2006)
      67. "San Mateo County’s Redwood City Community Schools: Setting the Standard" (Holliedayle Hertweck – 2006)
      68. "Internal Placement of Children to their Countries of Origin" (Mario Navarro-Sunol – 2006)
      69. "Focusing on the Well-Being of Foster Youth: A Look at the Santa Clara County Shelter Reuse Pilot Programs" (Jenell Thompson – 2006)
      70. "Family to Family in Monterey County: A Team Approach to Child Welfare Practice" (Cathy Groh – 2006)
      71. "Differential Response in Contra Costa County: A Pro-Active Step Towards Child Safety" (Adesh Siddhu – 2006)
      72. "Child Welfare Services Redesign in Contra Costa County: Spotlight on Differential Response" (Margaret Huffman – 2006)
      73. "Another Road to Safety: ‘A Differential Response’ To Child Maltreatment" (Chua Chao – 2006)
      74. "A New Approach to Working with Families: Contra Costa County Differential Response" (Daniel Vo – 2006)
      75. "The Care Collaborative: A Continuum of Care for Foster Youth Transitioning to Adulthood" (Jacqueline Butcher-Rankin and Jim Washington – 2005)
      76. "Shared Family Care in Contra Costa County: An Opportunity for Change" (Elizabeth McGhee – 2005)
      77. "Santa Cruz County’s Service Integration: Institutionalizing the Value" (Jon Pettigrew – 2005)
      78. "Santa Clara County’s Comprehensive Services to Parents: Non-threatening, Approachable and Engaging" (Dora Fisher – 2005)
      79. "Project ESP: A CalWORKs-Child Welfare Partnership to Implement Service Coordination and Delivery in Sonoma County" (Alva Ackley – 2005)
      80. "Marin County’s Youth Pilot Program: Integration of Services with San Francisco’s Family 2 Family Initiative" (Joyce Crum – 2005)
      81. "Marin County’s Youth Pilot Program: Family Decision-Making" (Fred Slone – 2005)
      82. "Family to Family in Monterey County ‘Everyone’s Chance to Care’" (Agustin Gomez and Bob Harper – 2005)
      83. "Exploring Santa Clara County’s Family Finding Program" (Kathy Marsh – 2005)
      84. "Collaborative Working Relationships Between Child-Serving Agencies in Sonoma County: Recommendations for County of San Mateo" (Carmen O’Keefe – 2005)
      85. "Another Road to Safety: Alameda County’s Alternative Response System" (Melissa King – 2005)
      86. "Another Road to Safety: A Study of Early Intervention and Prevention Services in Alameda County" (Clarissa Simon Soriano – 2005)
      87. "An Inside Look at Special Investigation Units (SIUs) in San Mateo, Sonoma, San Francisco, and Solano Counties" (Ralph Alvarado – 2005)
      88. "Alameda County’s Foster Care Tracking System: Innovative Use of Technology to Improve Programs" (Nancy Bliss and Shannon Speak – 2005)
      89. "A Tale of Two Counties: The Evolution of Coordinated Service in Marin and Santa Clara Counties" (Jonathon Weinberg – 2005)
      90. "Quality Assurance and Quality Improvement in Child Welfare Services: A Review of the Approaches of Two Bay Area Counties and Implications for Program Development in Marin County" (Martin Graff – 2004)
      91. "Marin’s Youth Pilot Project: Implications for a Large County" (Neely McElroy – 2004)
      92. "Marin County’s Youth Pilot Program: A Community-Based Alternative to Placement" (Rebecca Feiner – 2004)
      93. "Contra Costa County’s Shared Family Care Program: An Alternative to Out-of-Home Placement" (Many Grimm – 2004)
      94. "Contra Costa County’s Child Welfare Redesign Effort and Alameda County’s Participation in California Permanency for Youth: The Impact on Older Youth in Foster Care" (Robin Luckett – 2004)
      95. "Alameda County Children’s Assessment Center – A New Model to Better Meet Children’s Needs: Implications for Santa Clara County" (Stanley Lee – 2004)
      96. "California’s Child Welfare Redesign and a Child’s Journey Through the Placement System in Contra Costa County" (Paula Robertson – 2004)
      97. "Another Road to Safety: Family-Focused, Strengths-Based Services in Alameda County" (Elaine Azzopardi – 2004)
      98. "Alameda County Children’s Assessment Center – A New Model to Better Meet Children’s Needs: Implications for Santa Clara County" (Stanley Lee – 2004)
      99. "Wrapping One’s Mind Around Wraparound Services in Monterey County under Senate Bill 163" (Al Redwine – 2003)
      100. "Sonoma County’s Redwood Children’s Center: A Multidisciplinary Interview Center for Assessing Child Sexual Abuse" (Kelli Kopeck – 2003)
      101. "Santa Cruz County’s Healthy Kids Program: No Child Left Uninsured" (Mitchell Martinez – 2003)
      102. "San Mateo County Juvenile Assessment and Referral Center: Assessment Can Lead to Diversion" (Tracy Bowers – 2003)
      103. "Hopes and Directions for our Youth-At-Risk: A Comprehensive Assessment Tool to Meet the Children at their Point of Need" (Diane Madrigal Van Guilder – 2003)
      104. "Creating a New System of Emergency Foster Care: Monterey County’s CHERISH Program" (Toan Le – 2003)
      105. "Building Child Care with Leadership, Collaboration, and Funding: The Implementation of the Cross Cultural Family Center’s Mary Lane Infant and Toddler Center" (Deborah Hinton-Kondo and James Miller – 2003)
      106. " Another Road to Safety: Early Intervention Services to Prevent Child Abuse in Alameda County" (Kim Petty – 2003)
      107. "An Evaluation of Family to Family as a Model of Outcome-Based Child Welfare Services for Sonoma" (Alferedo Perez – 2003)
      108. "Alameda County Children’s Assessment Center: A Nurturing Alternative to County-Operated Shelters" (Laura Martell – 2003)
      109. "Children’s Health Initiative: Partnering with Community to Form a Vision" (Maria Gonzales – 2002)
      110. "Training Child Welfare Workers in Monterey County: Strategies for Training New Staff, Developing Existing Staff and Identifying Future Staff" (Ellen Edelstein – 2002)
      111. "They Are All Our Kids: Creating Supported, Integrated Services for Adolescents in Santa Cruz County" (Beverly Dekker-Davidson – 2002)
      112. "San Francisco’s Teen Center for Foster Care Youth" (Nick Nguyen – 2002)
      113. "Revisiting Visitation: A Family Focused Approach in Santa Clara County" (Angelica Glass – 2002)
      114. "Induction Training Programs for Eligibility Workers in Contra Costa and San Francisco Counties" (Augustus Yiu – 2002)
      115. "A Model Collaboration Between the San Mateo County Human Services Agency and the Peninsula Partnership for Youth, Families and Children" (Donna Thoreson – 2002)
      116. A Case Study of Monterey and Santa Cruz Counties’ Child Welfare Placement Programs" (Nick Honey – 2002)
      117. "Santa Clara County’s Children’s Health Initiative: The Influences of Environmental Issues" (Don Edwards – 2001)
      118. "Moving out of Crisis and into Process: Placement of Foster Care Youth and the Matrix Program of Santa Clara" (Trevor Davis – 2001)
      119. "Meeting the Needs of a Community: San Francisco’s Ruth E. Smith Title IV-E Demonstration Project" (Debra Samples – 2001)
      120. "Comparative Study of the Outreach Efforts of Santa Cruz County and San Francisco County Human Services Departments" (Teresa Kirson – 2001)
      121. "A Look at San Mateo Juvenile Court Process and Implications for Contra Costa" (Eloise Sotelo – 2001)
      122. "Child Welfare Receiving Centers: Contra Costa County’s Innovative Approach to the Shelter Care Crisis" (A. Glenn Wallace – 2000)
      123. "Kinship Services in the Public Agency Context: An Examination of San Francisco’s Kinship Unit" (Susan Schorr – 2000)
      124. "Statewide Legislative Advocacy (CWDA and the Enhancement of Foster Care Placement Practices in San Francisco County" (Sophia Isom – 1999)
      125. "Strategic Planning and Community Collaboration for Early Childhood Development in Santa Clara County" (Linda Holman – 1999)
      126. "San Francisco County’s Family Preservation Program: From Contract to Implementation" (Maryanne Rehberg – 1999)
      127. "Family Group Decision-Making: New Directions for Social Services" (Joe Stoddard – 1999)
      128. "The Family’s Plan & Crossover Cases" (Robert Taniguchi – 1998)
      129. "The Futures Project: A Laboratory to Develop Collaborative Services for Children and Families in San Mateo" (Jorge R. Gonzalez – 1998)
      130. "The Family Resource Center: A Model for Social Services Delivery" (Cheryl Bentley – 1998)
      131. "Cultural Specialist Certification: San Francisco Department of Human Services" (Laura Valdivia – 1998)
      132. "An Assessment of Santa Cruz Human Resource Agency’s Post-Adopt Program" (Lois Rutten – 1998)
      133. "Preserving Family Preservation in Sonoma County" (Joe Andrade – 1997)
      134. "Hold on Grandma, Help is on the Way: The San Francisco Kinship Support Program" (Joyce Richardson – 1997)
      135. "Prevention Services for Child Welfare" (Margaret Ahern – 1996)
      136. "Child Care Services" (Susan Brooks – 1996)
      137. "Two Children’s Shelters" (Mary Ann Swanson – 1996)
      138. "Perspectives on Kinship Care and implications for Child Welfare Practitioners in Santa Cruz County" (Ellen Timberlake – 1996)
      139. "Family Preservation/Family Support Philosophy and Funding" (Jimmie L. Gilyard – 1995)
      140. San Francisco Department of Social Services Provision of Support Services: Relative Caregivers" (Carol Collins – 1995)
      141. "Welcome to the Surf: On the Outside Looking In—A Non-Child Welfare Perspective" (Zonia Sandoval Beecher-Waldon – 1995)

      Community Relations

      1. "Strengthening Community Investments through Collaboration and Accountability" (Angie Dillon-Shore - 2015)
      2. "Improved Contract Process Using a Team–Based Approach and Results–Based Accountability" (Micki Coca Buss - 2015)
      3. "Understanding Outreach Strategies to Increase Participation: A Review of Sonoma County's Outreach Unit" (James Choi - 2015)
      4. "Community Capacity Building: Examining How Alameda County Facilitates the Development of Stronger, Healthier, and More Capable Communities" (Amy T. Yun – 2007)
      5. "Public Awareness, Marketing, and Public Relations: A Look at the Efforts of Three Bay Area Counties" (Lorna V. Strachan – 2007)
      6. "Community Capacity Building: Examining How Alameda County Facilitates the Development of Stronger, Healthier, and More Capable Communities" (Amy T. Yun – 2007)
      7. "Local Planning Processes and the Integration of Services in Long-Term Care" (Frank Motta – 2004)
      8. "Working with Community Non-Profits to Establish Cultural Competence Standards and Performance Outcomes: Implications for Santa Clara County" (Laura Cunningham – 2004)
      9. "Working with Community Non-Profits to Establish Cultural Competence Standards and Performance Outcomes: Implications for Contra Costa County" (Patricia A. Perkins – 2004)
      10. "Envisioning the Coalition: The Napa Valley Coalition and Strategic Direction for San Mateo County" (Richard Holman – 2004)
      11. "Developing Outcome Measures with Community Partners" (John Murray – 2004)
      12. "Nonprofit Coalition-Building in a Small Community – Can it Work on a Larger Scale?: Examining the Similarities and Differences in Structures, Environments, Collaborations and the Impact of the Budget Crisis" (Cindy Ward – 2003)
      13. "Contra Costa County: Public Information and Outreach" (Renee Sims and Victoria Fedor-Thurman – 2002)
      14. "The Building of Napa Valley Coalition of Nonprofit Agencies" (Aaron Crutison – 2001)
      15. "Santa Cruz County’s Efforts to Enhance and Sustain Community Based Organizations and Collaboratives" (Jana Rickerson – 2000)
      16. "A Community Working Together: The Evolution of Integrated Services in Napa County" (Michael Katrichak – 2000)
      17. "The Human Face of Welfare Reform: Communicating Changes to Families and the Community – The San Mateo County Approach" (Ken Shaw – 1998)
      18. "Educating the Public: The Contra Costa County Approach" (Roger Humble – 1998)
      19. "Contracting and Collaboration to Serve the Community" (Peter Dahlin – 1998)
      20. "Collaborating with the Community in Santa Cruz County" (Pam Phillips – 1998)
      21. "Assessing Community Relations and Development at the Santa Clara Social Services Agency: How to Avoid Talking to Ourselves" (Tom Conrow – 1997)
      22. "Community Governance and County Services" (Judith Davila – 1996)
      23. "Public Information Efforts of Bay Area Social Services Agencies" (Jamie Buckmaster and Shirley Kalinowsky – 1996)

      Employment and Welfare-to-Work

        1. "Contra Costa County's CalWorks Auto Loan Program: Keeping Employment Equals Your Success (Keys)" (Cindy Becerra - 2016) 
        2. "Santa Clara County: Empower and Engage Clients Through Existing Technology" (Blanca Hanley - 2016)
        3. "Contra Costa County's Employment and Human Serices Department's Auto Loan Program: Keeping Employment Equals Your Success (Keys)" (Almera E. Milanes - 2016) 
        4. "Santa Cruz County Human Services Department's WeCare Model" (Jennifer Klein - 2016) 
        5. "Santa Cruz County Human Services Department's Customer Experience 2.0 and Technology Lead the Way to a World Class Customer Service Experience" (Delfina Morris - 2016) 
        6. "Empower and Engaging Clients Through Existing Technology" (Alfredo Ramirez - 2016) 
        7. "San Francisco County’s Employment Services for General Assistance Recipients: Identifying Opportunities for Santa Cruz County" (Kimberly Petersen - 2015)
        8. "Beyond the Numbers: Enhancing Experiences, Efficiency and Performance in Santa Clara County’s Subsidized Employment Program, Employment Connection Works" (Arturo Garcia - 2015)
        9. "City and County of San Francisco Supplemental Security Income Case Management Program: Recommendations for Santa Clara County" (Irina Zhuravleva – 2014)
        10. "Improving Employment Outcomes through Subsidized Employment: Lessons Learned from San Francisco Human Services Agency Jobnow Program" (Laura Schroeder - 2014)
        11. "The City and County of San Francisco Services Connection Program: A Community Ally" (Kingston Lum – 2014)
        12. "Sonoma County Economic Assistance Service Center: Fostering Teamwork and Accountability with a Unit Caseload Structure" (Lori Juarez – 2014)
        13. "West Marin Services Center: A Legacy of Social Services Integration" (Kishore Jayaswal – 2014)
        14. "SparkPoint Centers: A New Model for Building Family Self-Sufficiency" (Patricia Andrews – 2013)
        15. "Santa Clara County's Employment Services One Worker Concept for Child Care and Case Management" (Rosalyn Guillory – 2013)
        16. "Santa Clara County Benefits Service Center Task-Based Model: Recommendations for Alameda County" (LaTrelle Martin and La Tonya Phillips – 2013)
        17. "Gaining Work Experience through Subsidized Employment: A Look at CCWORKS" (Andrea Bizzell – 2013)
        18. "Work Participation Strategies: Santa Clara County Model" (Rebecca Darnell – 2012)
        19. "Santa Clara County's CalWORKs Behavioral Health Screening" (Hope Hamby – 2012)
        20. "The Parent Partner Program: A Study of Contra Costa County's Parent Mentoring Model as a Strategy for Welfare to Work" (Emily Balli – 2011)
        21. "SparkPoint Centers: A Model That Works: Bridging the Gaps for the Working Poor" (Doris V. Hinton – 2011)
        22. "Santa Clara County's Benefit Service Center" (Rosa Beaver – 2011)
        23. "Implementing a Formal Mentoring Program in Contra Costa County" (Richard Bell – 2011)
        24. "Expanding the Service Center Model to the CalWORKs Program: Challenges that Come with Expansion" (Terri Austin – 2011)
        25. "Contra Costa County's Workforce Services Bureau: Lessons Learned for CalWORKs Clients" (Desi A. Tafoya – 2011)
        26. "An Analysis of Three Bay Area SparkPoint Centers" (Patricia Sun – 2011)
        27. "A Case Study of the Employment Services Component of Alameda County's Social Services Integrated Reporting System" (Jennifer Rogers – 2011)
        28. "Service Centers: The Future of Public Assistance" (Carlos Gonzalez - 2010)
        29. "Santa Clara County's CalWORKs Behavioral Health Screening" (Josef Bruckback – 2010)
        30. "San Francisco Human Services Agency's JOBS NOW! Program: A Practical Approach" (Patricia Crain – 2010)
        31. "Public Assistance Service Centers: A Case Study of Sonoma County's Economic Assistance Service Center" (Paul Kim – 2010)
        32. "Contra Costa County Employment and Human Services Department's Benefits Self-Screen Tool" (Amabel Baxley – 2010)
        33. "Work Participation Rate and Internal Marketing: A Look at Santa Clara County" (Dan Abrami – 2008)
        34. "Workforce Investment Boards (WIBs) Nested Inside County Human Services Agencies: Maximizing Opportunities and Outcomes" (Stephen Baiter – 2008)
        35. "Strategies for Engaging CalWORKs" (Maggie Wong – 2008)
        36. "SSI Advocacy Case Management: Innovative Strategies Adaptable to Santa Clara County" (Felipa Carrillo – 2008)
        37. "Assessment and Outreach to Noncompliant and Sanctioned CalWORKs Participants A Two-County Comparison Study" (Sena Perrier-Morris – 2008)
        38. "Work Participation Rate and Re-Engagement of Sanctioned CalWORKs Participants" (Ana Osegueda – 2007)
        39. "Strategies to Meet the New Federal Work Participation Requirements: Best Practices from Santa Clara County" (Arcel Vazquez – 2007)
        40. "San Mateo County’s ‘Life After the Layoff’ Campaign: Strategic Partnering of Job Seeker and Employer Services" (Terri Greman – 2007)
        41. "CalWORKs Information Network (CalWIN – 2007) Best Practices" (Rafaela Perez – 2007)
        42. "CalWIN Management Reporting Shortfalls: Santa Clara County’s Model" (Julia Sheehan – 2007)
        43. "Improving Quality and Increasing Access to Food Stamp Participation: The San Francisco County Experience" (Irene Chavez – 2006)
        44. "Implementing the vision: Integration between Workforce and Welfare in the Contra Costa County One-Stop Centers" (Robert Hays – 2006)
        45. "San Francisco’s Career Link Centers – An Inter-Connected Employment/Training Partnership" (Phaivanh Khowong – 2005)
        46. "Alameda County’s Eastmont Self-Sufficiency Center: The Integration of Services Processes" (Tony Lugo – 2003)
        47. "Making the Transition from Welfare to Work: A Proposal to Integrate DHS Employment Services into the San Francisco One Stop System" (James Whelly – 2002)
        48. "Roadmap to the Future Benefit Program Integration in San Francisco" (Kim Seamans – 2002)
        49. "The implementation of the CalWORKS Learning to Needs Protocol: (Kristin Cornuelle - 2002)
        50. "Partnering Child Welfare Services and CalWORKs Programs to Serve Common Clients: Santa Clara County" (Cheryl Pirozzoli – 2002)
        51. "Integrating CalWORKs and the Workforce Investment Act Programs" (Sherry Alderman – 2001)
        52. "Santa Clara County’s CalWIN Agency Transformation Project: Implementation of a Uniform Project Management Process" (Cindy A. Cassinelli – 2001)
        53. "San Francisco’s VIP Program: Vocation English Immersion Program" (Jule Aragon – 2001)
        54. "Overcoming Obstacles at PeninsulaWorks One-Stop Centers in San Mateo County" (Connie Vega – 2001)
        55. "Creating Collaboratives with Higher Education Institutions for Classes, Certificates, and Degrees in Human Services" (Mimi Rudin – 2001)
        56. "CalWORKs Career Advancement Program (CalCAP): A Community Outreach Worker Pilot Project in Santa Clara" (Carl Dudley – 2001)
        57. "Sonoma: The County that Works! Implementing the Workforce Investment Act" (John Bordman – 2000)
        58. "San Francisco’s Wage Based Pilot Program: The Community Jobs Initiative" (Beverly Wright – 2000)
        59. "Child Welfare and CalWORKs Crossover Services in Santa Cruz County" (Marion Deeds – 2000)
        60. "As the Clock Ticks: Examining Crossover Services between Child Welfare and CalWORKs in Contra Costa County" (Roy Redlich – 2000)
        61. "The Role of Private Employers in Welfare Reform: San Francisco’s Job Network and SF Works" (Gary McNeil – 1999)
        62. "The Blending of Eligibility and Employment Services: The San Francisco Approach" (Henry Espinosa – 1999)
        63. "Integrating CalWORKs and JTPA Programs in the Santa Cruz County Human Resources Agency" (Maureen Lewis – 1999)
        64. "Focusing on Community Services: SonomaWORKs" (Fernando Valcarcel – 1999)
        65. "Connecting to the World of Work: San Francisco’s Welfare to Work Programs" (Donna M. Wocher – 1999)
        66. "Community-based Safety Net Services in Santa Clara County" (Paul Ward – 1999)
        67. "Assessing the San Mateo SUCCESS Model in Relationship to Strengthening the Contra Costa CalWORKs Service Delivery Model" (Patricia Herrera – 1999)
        68. "The Development of Employment Advancement and Retention Services in San Mateo County: The Art of Advancement and Retention" (Helene Cohen – 1999)
        69. "Social Work Services in a CalWORKs World: The Santa Cruz County Approach" (Lisle Smith Cohen – 1999)
        70. "Development of Public Authorities in California: Policy and Action" (Sue Appel – 1999)
        71. "Development of a Model Projecting CalWORKs Caseloads" (Mark Woo – 1999)
        72. "Program Collaboration between Child Welfare and CalWORKs: The Santa Cruz County Crossover Approach" (Elizabeth Crudo – 1999)
        73. "Monterey County’s Mobile Outreach Service Team: A Case Study" (Nellie Jorge – 1998)
        74. "Exploring the JOBKEEPER HOTLINE" (Chris Gallagher – 1998)
        75. "Beyond Collaboration: The Development of EAST BAY WORKS!" (Roberta Deis – 1998)
        76. "Accelerating to Implementation of CalWORKs" (Helen J. Shaw – 1998)
        77. "A Review of San Mateo County’s Integration of TANF and Child Welfare Services with Integration Recommendations for Contra Costa County" (Steve Peavler – 1998)
        78. "The Road to S.U.C.C.E.S.S.: Welfare Reform in San Mateo County" (Susan Chestnut – 1997)
        79. "New Service Integration Opportunities with Welfare Reform: The San Mateo County Experience" (Erika Shore – 1997)
        80. "From Cash Assistance to Workforce Development: Building Bridges for Change in Santa Clara County" (Gwen Westphal – 1997)
        81. "Employment Services Opportunities for Change" (Mario Solis – 1995)

        Financial Management

          1. "Contra Costa County’s Sparkpoint Centers: A New Model for Building Family Self-Sufficiency" (Detra Teal - 2015)
          2. "Alameda County’s Financial Management of Title IV-E Waiver Funding: Efforts to Simplify Funding Administration and Facilitate Improved Program Outcomes" (Celia Pedroza - 2015)
          3.  "Integrating Asset Building: An Initiative Leading to Self-Sufficiency" (Jennifer Marcelli - 2015)
          4. "Building a Future of Financial Stability: Integrating Asset Building into Alameda County Social Services Agency’s Services" (Jennifer Kelly - 2015)
          5. "Realignment Survival Guide: How to Succeed in the New Era of Fiscal Balancing Opportunities" (Anne B. Struthers – 2012)
          6. "Strategy Mapping During Fiscally Challenging Times" (Robyn E. Scott – 2011)
          7. "San Mateo County Family Resource Centers (FRC's): Strengthening and Preserving FRC's During Times of Financial Hardship" (Veronica Quiroz Moreno – 2011)
          8. "Strategy Mapping: Keeping the Focus on Missions in Fiscally Challenging Times" (Kris K. Brown – 2011)
          9. "Maximizing Revenue in a Budget-Reducing Environment: If 'Budget Drives Everything,' What Drives the Budget?" (Debra Van Vleck – 2011)
          10. "Financial Projections in a Social Services Agency" (Eric Pormento – 2011)
          11. "San Francisco County's Team-Oriented Budgeting Process: Budget Accountability in a CEC Claim Environment" (Ronald Stewart – 2008)
          12. "Program People and Fiscal People: Maximizing Resources in the Sonoma County Human Services Department" (Lee Pullen – 2008)
          13. "Santa Cruz County's Cross-Jurisdictional Contract Management Web Site" (Valerie Stewart – 2006)
          14. "Managing in a Changing Environment or As the Tune Changes You Learn a New Dance" (Yolanda Baldovinos – 2005)
          15. "Maximizing Revenue in a Budget-Reducing Environment" (Karen Bridges, Barbara Joos, and Jan Panell – 2003)
          16. "Options for Organizational Responses to Welfare Fraud in Contra Costa and Santa Cruz Counties" (Diana Christensen – 2002)
          17. "The Changing Face of Funding: The Partnership Grant Program in Alameda County" (Patrick Morrisey – 2000)
          18. "Fund Leveraging in Contra Costa County" (Sherri Brooks – 2000)
          19. "Financial Management in the CAO's Office: The World Beyond Social Services" (Karen Fies – 1999)
          20. "Collaborative Funding in Santa Clara County" (Gladys Escoriaza – 1999)
          21. "Caseload Targets and Related Fiscal Allocations in San Mateo County" (Debbie Kelly – 1999)
          22. "Lobbying for Welfare: A Budget Augmentation for Adult Protective Services" (Julie Murray Brenman – 1997)
          23. "County Budget Planning: San Francisco Department of Human Services" (Patrick Garcia – 1997)
          24. "Welfare Fraud Prevention" (Johnny W. Jefferson – 1996)

          Food Assistance Programs

          1. "San Francisco Human Service Agency's CalFresh Employment and Training Program" (Kenya Campbell - 2016)
          2. "San Francisco County's CalFresh Employment and Training Program: Inspiring a New Employment Services Vision for Solano County" (Kelley Curtis - 2016)
          3. "Increasing CalFresh Participations Through Collaboration Outreach and Technology" (Therese Prior - 2016) 
          4. "City and County of San Francisco’s CalFresh Employment and Training (CFET) Program: Engaging Adult Residents Towards Self-Sufficiency" (Ana Labrador - 2015)
          5. "Calfresh: Improving Low Participation Rates for Food Assistance in Sonoma County" (Leslie Goodfriend - 2015)
          6. "Fighting Hunger: Efforts to Increase CalFresh Program Participation Rates through Modernization Efforts" (Lily Vasquez - 2014)
          7. "San Mateo County's Re-Tooling: Health Insurance and CalFresh Service Center" (Susie Lau – 2013)
          8. "Increasing CalFresh Participation Rates through Outreach: Connecting with Clients Outside of the Office" (Kristina Miller – 2013)
          9. "Increasing CalFresh Enrollment through Strategic Initiatives: Review of Sonoma County's CalFresh Outreach Program" (Edwin Chan – 2013)
          10. "Feeding California: An Examination of Efforts to Decrease Food Insecurity by Increasing CalFresh Participation Rates" (Natasha Bourbonnais – 2013)
          11. "'Collaboration Makes a Difference': Partnering with Community Organizations to Enhance CalFresh Outreach and Improve Participation" (Elizabeth Verduzco – 2013)
          12. "Safety Net Services: Produce Mobile Program" (Beverly Warren – 2012)
          13. "San Francisco County 'benefitsSF': A Case for the Online Application" (Guillermo Caceres – 2010)
          14. "Leveraging Technology and Partnerships to Enhance Food Stamps Program Access in the City and County of San Francisco" (David Brown – 2010)
          15. "Web-Based Food Stamp Access for San Francisco and San Mateo County Residents" (Karyn McElroy – 2009)
          16. "Transitioning Food Stamp Cases into a Call Center Environment" (Robert Sacasa – 2009)
          17. "San Francisco County's Internet Application for Food Stamps and Medi-Cal: A Glimpse of the Future for Eligibility Programs" (Elden McFarland – 2009)
          18. "Implementing a Voice Response Unit in the San Francisco Food Assistance Service Center" (Taninha Ferreira – 2009)
          19. "San Francisco County's Food Stamp Error Rate Reduction Program" (Darlene Washburn – 2005)

          Health

          1. "Live Healthy Napa County" (Michelle Key - 2016) 
          2. "Advance Health Care Planning: My Care, My Plan—Speak Up Sonoma County" (Allison Muller - 2015)
          3. "Marin County’s Differential Response: An Innovative Response to Medical Self-Neglect" (Celia Merchan - 2015)
          4. "Health Care Reform at the Local Level: Contra Costa County Care Coordiantion Program" (Akon M. Walker – 2014)
          5. "The Prevention Hub of Marin County" (Mark Skubik – 2012)
          6. "San Mateo County's Re-Tooling: Health Insurance Tele-Center" (Anna Pineda-Martinez – 2012)
          7. "San Mateo County's Health Insurance and CalFresh Service Center Hits a Home Run!" (Antoinette Burns & Shress Moten – 2012)
          8. "Health Care Reform: An Argument Against Privatization" (Bart Ellison – 2008)
          9. "Medi-Cal Telephone Call Centers: A Way of the Future?" (Diana Jimenez – 2005)
          10. "Health Insurance TeleCenter: Service with a Smile in San Mateo County" (Valerie Chatman – 2005)
          11. "Health Insurance Telecenter: San Mateo County" (Hannia Casaw, Katherine Sanchez, and Tara Smith – 2004)
          12. "Outcome-Based Management in San Mateo County – Implications for Contra Costa County" (Tom Nestore – 2003)
          13. "Combining Health and Nutrition in Medi-Cal Outreach" (Mary Cardenas – 2002)
          14. "Blending Medi-Cal Intake and Continuing Eligibility: The San Francisco Style" (Lydia Romeo – 2002)
          15. "A Look at Medi-Cal Outreach in Santa Cruz County" (Amada Robles – 2001)
          16. "Santa Cruz County Health Care Outreach: An Innovative, Collaborative Approach" (Barbara Verba – 2000)
          17. "Maximizing Medi-Cal: Sonoma's Efforts to Expand Health Coverage" (Daniel C. Kim – 2000)

          Information Management

          1. "Contra Costa County's Program-Technology Advisory Council: Building Leadership and Collaboration in It Planning" (Emily Gerth Gibbs - 2016)
          2. "Trendex in Sonoma County’s Human Services Department: Implications for San Mateo County" (Nancy Rodriguez - 2015)
          3. "Creating a Data-Driven Culture: The Santa Cruz County Key Indicator System" (Kristin James-Bowe - 2015)
          4. "Contra Costa County’s Use of Technology to Enhance Customer Experience in the District Office Lobby" (Tammy Chan - 2015)
          5. "Improving Client Outcomes in the Human Services through Quality Data" (Stephanie Sheridan – 2013)
          6. "CLOUDS - Cyber-Management of Staff and Students in Contra Costa County Preschools" (Rex Andrea – 2013)
          7. "Santa Cruz County's Use of Data in a Learning Organization: Lessons for San Francisco County" (Candace Gray – 2010)
          8. "San Mateo County's Outcome Based Management and Managing with Data" (Donlon W. Adamich – 2010)
          9. "Public Service Made Public: San Francisco County's Trail Blazing Initiative" (Susan P. Naylor – 2010)
          10. "Promoting Organizational Communication with a Staff Survey" (Michelle Berry – 2010)
          11. "Alameda County's Social Services Integrated Reporting System (SSIRS): A Comprehensive View of Clients Across Programs" (Matthew Welch – 2010)
          12. "Technology Innovations in Social Services Agencies: A Review of Alameda County's Communications Systems" (Lenita Ellis – 2008)
          13. "Santa Cruz Cross-Jurisdiction Contract Management and Outcomes Reporting Website Implications for San Francisco and San Mateo Counties" (Denise Cheung and Pravin Patel – 2008)
          14. "Managing in a Paperless Environment: STARS Automated System" (Rosemarie DeFranco – 2008)
          15. "Managing in a Paperless Environment: Moving Technology to the Stars and Beyond" (Lorena Briseno – 2008)
          16. "The CalWIN Team: Creating Seamless Support Teams Between the Departments of Program and Technology" (Lea Spencer – 2007)
          17. "The Clerical Foundation of a Call Center Service Delivery System" (Christine Craver – 2007)
          18. "Paperless and Web-Based Innovation in the Human Services Agency: Lessons for an Automated Case Management and Imaging System in San Francisco County" (Jose B. Mejia – 2007)
          19. "Document Imaging and Automated Retrieval System: Harnessing the Power of Technology to Manage and Protect Client and Other Vital Records" (Noel Panelo – 2007)
          20. "Managing with Data in San Mateo County: Measuring What Should Get Done" (Dana McQuary – 2006)
          21. "Developing Technology to Support Core Values in Outcome-Based Contracting: A Developmental Approach" (Victoria Tolbert – 2006)
          22. "Call Centers: Meeting Challenges and Utilizing Technology to Accomplish Desired Outcomes" (Gidget Ramirez – 2006)
          23. "Information @ the Speed of Life: Bringing the Web to Employees in Alameda County" (Ellen Bucci – 2005)
          24. "Online Practice Guide Implementation in Children and Family Services" (Yolonda Calloway – 2004)
          25. "Marin County Client Index: Harnessing the Power of Existing Data Systems" (Larry Chatmon, Jim Damian, and Robert Manchia – 2004)
          26. "SHARP: A Model for Data Warehouse Project Management" (Diana Cruz – 2002)
          27. "Exploring the Principles and Practices of Data Warehousing: (Rick Allemandi – 2002)
          28. "Building an Administrative Support Structure" (Judith L. Bushey – 2000)
          29. "Human eServices Delivery" (John Zimmerman – 2000)
          30. "San Mateo County Human Services Agency Information Delivery Systems in Support of Welfare Reform" (Stewart Smith – 1998)
          31. "Dissemination of Information" (Nancy Forrest – 1998)
          32. "IHSS Outcomes and APS On-Line: Adult Services in Santa Clara County" (Ken O’Day – 1997)
          33. "Statewide Automated Welfare System (SAWS): Is It Ready?" (Leo O’Farrell – 1995)

          Learning Organizations & Staff Development

            1. "The Value of Training and Transfer of Learning in Sonoma County's Family, Youth and Children's Services" (Cynthia Cole - 2016) 
            2. "Solano County's Investment in Excellence: A Model for Developing Staff and Shifting Culture" (Rebecca Needens - 2016) 
            3. "Supporting and Growing Their Own: Sonoma County's Response to a Call to Action to Nurture and Develop Leaders Within The Human Services Department" (Virginia Pierce - 2016) 
            4. "The Impact of Individual Transformations on Agency-Wide Cultural Alignment: Solano County's Investment in Excellence Program" (Katrina Williams - 2016)
            5. "Four Valuable Performance Evaluation Tools for Employees" (Nancy Hager - 2015)
            6. "Meeting the Care and Shelter Mandate through Improvements in Training and Communication" (Rebecca West - 2014)
            7. "Learning Management Systems: Santa Clara and Santa Cruz Counties" (Leilani Scharff-Lunch - 2014)
            8. "Planning and Implementation of a Centralized Reporting System and Centralized Quality Improvement Program" (Lathard Kinard – 2013)
            9. "Ongoing Organizational Self-Assessment and Staff Engagement: Quality Improvements in San Mateo County" (Jennifer Uldricks – 2013)
            10. "Managerial Leadership Development in a Transformational Organizational Climate: Developing a Leadership Culture" (Marie Sanders and Gilbert Murillo – 2013)
            11. "Managerial Leadership Development in a Transformational Organizational Climate" (Bernadette I. Santos – 2013)
            12. "Culture of Quality: A Look at San Mateo County's Quality Matters! and It's Strategy on Program Quality" (Joanne Sanchez-Rosa – 2013)
            13. "A Persistence of Quality: San Mateo's Quality Improvement Journey and Lessons for Sonoma County" (George Malachowski – 2013)
            14. "Transforming Data into Action for Executive Level Program Review" (Sherri Rosenberg – 2012)
            15. "Rethinking Leadership Development and Succession Planning in a Lean Government" (Carrie Wong – 2012)
            16. "Leadership Development and Succession Planning in Contra Costa County: Implications for the Santa Clara County Social Services Agency" (Rosario Portillo – 2012)
            17. "Leadership and Succession Planning: Challenges and Strategies in Developing the Future Workforce" (James Villella – 2012)
            18. "Feedback is a Gift: An Overview of Sonoma County's Employee Satisfaction Survey" (Sonya Frost Fenceroy – 2012)
            19. "Enhancing Leadership Development through Mentoring" (Christina Iwasaki – 2012)
            20. "Employee Satisfaction and Recognition Promote Quality Work: San Mateo County Quality Matters" (Patricia Torres – 2012)
            21. "E-Learning: Santa Cruz County's Strategy for Mandated Training" (Janelle Aman – 2012)
            22. "Developing a Comprehensive Leadership Development Program for the Sonoma County Human Services Department" (Kiregan Pegg – 2012)
            23. "Contra Costa County's Clerical Assistant Trainee Program" (Dana Castillo – 2012)
            24. "The Intangibles of Success: Measuring Staff Satisfaction" (Gregory Kats – 2011)
            25. "SSA Learn: A Learning Management System for Santa Clara County" (Peter K. Barrett – 2011)
            26. "Santa Cruz County's eLearning" (Dave Eisenlohr – 2011)
            27. "Measuring Staff Satisfaction" (Sylvia Jefferson & Carlotta Royal – 2011)
            28. "Enhancing Employee Engagement and Client Satisfaction and Outcomes: A Case Study of Sonoma County's Employee Survey" (Mary Greenham – 2011)
            29. "Sonoma County Human Services Department's Employee Survey: Implications for the Alameda County Social Services Agency" (Denise Robinson – 2010)
            30. "Outcome Based Management: The Importance of Creating a Learning Culture" (Kathleen Stahr – 2010)
            31. "Santa Cruz County's Comprehensive Knowledge Management: Agency-Wide Data-Driven Decision Support" (Nicole Huff – 2009)
            32. "Santa Clara County's Knowledge Management Champions" (Maria Panesi Guerra – 2009)
            33. "Promoting Staff Satisfaction in the Sonoma County Human Services Department" (Ria Mercado – 2009)
            34. "Measuring Employee Satisfaction and Engagement: Lessons from a Sonoma County Staff Survey" (Eduardo Kiryczun – 2009)
            35. "Development of a Data Dashboard and Data Integrity Steering Committee in Santa Clara County" (James M. Cunniff – 2009)
            36. "Data Dashboard and Data Integrity Steering Committee (DISC)" (Jagjit Bhambra – 2009)
            37. "Creating and Implementing Vision: Transforming Workplace Culture" (Kari Beuerman – 2009)
            38. "Knowledge Management: The Creation and Foundation of Future Learning for Social Service Agencies" (Amy Rogers – 2008)
            39. "Cultivating an Outcomes-Focused Organizational Culture in Human Services: The Evolution of Outcome-Based Management and Budgeting in San Mateo County" (Kathryn Maurer and Amy Thompson – 2008)
            40. "Addressing Disproportionality and Disparity: Contra Costa County's Fairness and Equity Cultural Competency Training" (Marnita Garcia-Fulle – 2008)
            41. "Leadership Development: Values in Practice Program" (Saundra L. Barnes – 2005)
            42. "Succession Planning in San Mateo County: Mentoring a Future Generation" (Jeffrey Lewis – 2003)
            43. "Staff Recruitment and Retention Strategies in Alameda County" (Jennie Hwang Loft – 2001)
            44. "District Office Operations in Santa Clara County" (Claudine Wildman – 2000)
            45. "Staff Development and Training in the Changing Workplace: Santa Clara County Social Services Agency" (Marilyn Ghiorso – 1997)

            Organizational Restructuring & Program Design

              1. "Don't Let Urgency Crowd Out Priority: A Case Study of the San Francisco Human Service Agency's Innovation Office" (Lauren Baranco - 2016) 
              2. "Alameda County Fund Development Office" (Rocio Canchola - 2016) 
              3. "Fund Development in Alameda County" (Julie Sabbag-Maskey - 2016) 
              4. "Napa County Hub: Holistically Addressing Clients' Multiple Needs" (John Daugherty - 2016) 
              5. "Fund Development: Alameda County Social Service Agency' Answer to Fostering Innovation and Program Support" (Melissa A. Mairose - 2016) 
              6. "The Napa County Hub: A New Standard for Coordination and Service Delivery in the Human Services" (Natasha Paddock - 2016) 
              7. San Francisco County's Human Services Agency's Innovation Office: Collaboration + Innovation = Government Transformation" (Idelle Villarreal-Pickering - 2016) 
              8. "Santa Cruz County Human Services Department’s Customer Experience 2.0: A Comprehensive Approach to Re-Tooling and Delivering a World-Class Customer Service Experience" (Kouichoy Saechao - 2015)
              9. "Sonoma County’s Mobile Work Program" (Michael Roark - 2015)
              10. "Marin County’s Health and Human Services West Marin Service Center: Collaborating Direct Services" (Felisa Pinson - 2015)
              11. "Sonoma County’s Hybrid Mobile Work Project: Implications for San Francisco County" (Veronica Moran-Diaz - 2015)
              12. "San Mateo County's Service Connect Program: A Model for Multi-Departmental Collaboration Providing Client-Centered Services" (Lauren C. Miller - 2015)
              13. "Customer Experience 2.0 and Technology Lead the Way into the Twenty-First Century in Santa Cruz County" (Jerry Kulper - 2015)
              14. "Giving Life to Innovation and Efficiency: The Project Management Office (PMO) of Santa Clara County" (Christina Reich – 2014)
              15. "Contra Costa County's Enhancement of Customer Experience in Its District Office Reception Lobbies" (Tiana Wertheim – 2014)
              16. "Managing Transitions" (Emily Nicholl – 2014)
              17. "Optimizing Team Building in County Organiations - Lessons from Two Counties" (Sarah Hayes – 2014)
              18. "Santa Clara County Benefits Service Center Unit Caseload Recommendations for Contra Costa County Medi-Cal Service Center" (Barbie Guardino – 2014)
              19. "TEAM - Together to Engage, Act and Motivate" (Sharon Fox – 2014)
              20. "Transition Management" (Viktoriya Dostal – 2014)
              21. "Leadership Development Program for Managers: Leading During a Business Improvement Process Change" (Freda Cobb – 2014)
              22. "Program Integration & Beyond: Lessons Learned from Six California Counties" (Tiana Wertheim – 2013)
              23. "Consolidating Programs into a Centralized Mail-in Unit" (Lawrence Jones – 2013)
              24. "Care Coordination Pilot Project: A Collaboration of the Contra Costa County Aging & Adult Services Bureau and the Contra Costa Health Plan" (Sandy Skezas – 2013)
              25. "Santa Clara County's Central Client Service Intake Model: Recommendations for Contra Costa County" (Renee Giometti – 2012)
              26. "Re-Engineering Processes in a Human Services Agency: Lessons from Contra Costa County" (Kim Pearson – 2012)
              27. "Mobile Work: The Evolution of the Twenty-First Century Workplace" (Kathleen A. Alves – 2012)
              28. "Developing an Integrated Social Service System During a Period of Change: A Behavioral Health Screening Program in Santa Clara County" (Paula Glodowski-Valla – 2012)
              29. "Santa Clara County's Central Client Service Model: Recommendations for Contra Costa County" (Roxane Foster – 2011)
              30. "San Mateo's Family Resources Centers: Prevention and Early Intervention Through Organized Community Partnerships" (Angela Ramos – 2011)
              31. "Mobile Work" (Luenna H. Kim – 2011)
              32. "Contra Costa County's Intake Integration Business Change: Lessons Learned" (Huong Tran – 2011)
              33. "A Case Study of the City and County of San Francisco's Integrated Intake Unit: Recommendations for Marin County" (Ana P. Bagtas – 2011)
              34. "The Road to Success is Always Under Construction: Santa Clara County's Clerical Business Process Improvement Project" (Karen Price – 2010)
              35. "Re-Branding and Organizational Identity: Implications for Alameda County Social Services Agency" (Lula Parker – 2010)
              36. "Outcome Based Management: A Way of Looking Ahead" (Fina Perez – 2010)
              37. "The Benefits and Challenges of an Integrated Adult and Aging Division in the Sonoma County Human Services Department" (Scott Danielson – 2009)
              38. "Santa Cruz County's Automated Cross-Jurisdiction Contract Management and Reporting System" (Tammy Larimore – 2009)
              39. "Implementation of a Performance Improvement Model in Employment Services A Look at Alameda County" (Terrie Adams – 2009)
              40. "Call Center Task Tracker: A Look at Santa Cruz County's Process for Banked Cases" (Julie Martinez – 2009)
              41. "Santa Clara County’s Project Management Office: Lessons for Alameda County" (Ralph White – 2007)
              42. "San Mateo County’s Multi-Disciplinary Family Self-Sufficiency Team: A Collaborative Approach" (Marsha Rice – 2007)
              43. "To Centralize or Regionalize Services, That is the Question: A Case Study of the West Marin Services Center" (Kathy Young – 2005)
              44. "Working with the Health Care Sector to Create Careers in Sonoma County" (Mary Miller – 2004)
              45. "Santa Clara County’s Keys to Success for Learning Disabled CalWORKs Participants" (Jeanne Zarka – 2004)
              46. "San Mateo County’s Individual Development Accounts Program" (Vince Odusanya – 2004)
              47. "Integration of Substance Abuse Treatment into Homeless and General Assistance Programs" (Ted Donnelly – 2004)
              48. "Partnering with Child Welfare to Serve CalWORKs Clients" (Ada Lillie – 2003)
              49. "Service Integration in San Mateo County" (Dorothy Hicks – 2003)
              50. "Can San Francisco Combine Administration of Cash Assistance and Food Stamps? Lessons from Alameda" (Leo Levenson – 2003)
              51. "Integrated Services in Alameda County: Opening the door to a Brighter Future" (Denise Carey – 2002)
              52. "Fast Track to Organizational Change for Social Service Agencies: Monterey County’s Use of Imagine 21 for Personal Growth" (Dennis Bozanich, Linda Clifford and Carl Pascual – 2002)
              53. "Santa Clara County: Transforming an Agency" (Selina Toy – 2001)
              54. "Service Integration in Contra Costa County: Community-Based Services for Children and Families" (Diana Kalcic – 2001)
              55. "Integrated Services in Sonoma County: Implications for Contra Costa and Monterey" (Anne Herendeen and Lori Larks – 2001)
              56. "The Integration of Aging and Adult Services in Contra Costa County" (Michael Bobadilla – 2001)
              57. "Utilizing Organizational Development to Facilitate Cultural Change in San Mateo" (Janie McPherson – 2000)
              58. "Child Welfare Service Integration in Alameda County’s ‘Front End’ Programs" (Melissa Delgadillo – 2000)
              59. "A Merger of Two Agencies in Contra Costa County: Integrating JTPA and CalWORKs in a Workforce Services Delivery System" (Frank Robertson – 2000)
              60. "Lessons in Change Management: San Mateo County’s SUCCESS Model" (Kris Perry – 1999)
              61. "Child Welfare Services Reform: Monterey County’s Blueprint for Systemic Change" (Melissa Lim Brodowski – 1999)
              62. "The Challenges of Service Integration: Effective Partnerships and/or Collaboration in Napa County" (Emmie Hill – 1998)
              63. "Toward a Unified Response to Welfare Reform: Child Welfare and CalWORKs" (Mark Holguin – 1998)
              64. "Special Delivery: The Need for a Special Projects Manager" (Tracy J. Burris – 1998)
              65. "Eliminating Barriers for Optimum Corrective Action in Santa Clara" (Kim Stepney – 1998)
              66. "Cultural Competency from the Inside Out" (Patsy Pinkney Phillips – 1998)
              67. "Guiding Organizational Change at the Santa Cruz County Human Resources Agency" (Phillip Naylor – 1997)
              68. "Beyond Service Integration: Napa County’s Journey to a Galaxy Far, Far Away" (Tom Clancy – 1997)
              69. "Partnerships in San Mateo County: Why Bother?" (Jewel Mansapit and Denise Traina – 1997)
              70. "Integrated Services in West Marin County: A Case Study" (Lorraine Gonzales Moore – 1997)
              71. "A Great Wind is Blowing: Welfare Reform Planning in Sonoma County" (James Ramoni – 1997)
              72. "Welfare Reform Planning in San Mateo County: Careful Planning Using Moderate Proposals" (Will Johnson – 1997)
              73. "Implementing Change from a Welfare-Base to an Employment-Focused Program in Solano County" (John Tran – 1997)
              74. "Ending Welfare as We Know It: What Does it Mean to the Bay Area Consumers?" (Elsa Dawson – 1997)
              75. "The Welfare Reform Strategic Planning Process in Santa Cruz County" (Betty Malks – 1996)
              76. "Identifying and Maximizing Resources within the Family and Children’s Division, San Francisco DSS" (Frances Munroe – 1996)
              77. "Postcards from Santa Cruz Human Resources Agency: My Summer Abroad" (Mary Counihan – 1996)
              78. "Single Intake System: An Internship Journal" (Rosana Soriano – 1996)
              79. "Whitman’s Sampler: Exploring Collaborative and Integrative Services in Napa and Santa Cruz Counties" (Sharon Gilson – 1996)
              80. "Experiencing Napa County (Mary Chaboya – 1996)
              81. "An Approach to Organizational Change" (Patricia Castro – 1996)
              82. "The Reports of My Death Are Greatly Exaggerated" (Rita Hayes – 1996)
              83. "Reorganization of Aging and Adult Services" (Robert Sessler – 1996)
              84. "Learning Leadership in a Climate of Change" (Katherine Kennedy – 1995)
              85. "A Strategy for an Agency Response to the Contract for America’s Dismantling of Human Services" (Gil Villagran – 1995)
              86. "Aspects of Welfare Reform" (Elizabeth A. Strand – 1995)
              87. "Moving Towards Human Services Integration: Gains and Lessons Learned" (Celia C. Anderson – 1995)
              88. "San Francisco City and County Department of Social Services: Partnerships, Public Relations and Politics" (Sheila A. Jordan – 1995)

              Planning & Evaluation

              1. "Transforming Data into Action" (Kelli Zenn – 2014)
              2. "A Review of Sonoma County’s Upstream Investments: Addressing the Core Issue of Poverty through Collective Impact" (Jill Nielsen – 2014)
              3. "Trendex: Telling Stories through Data Analysis and Presentation" (Welmin R.D. Militante – 2014)
              4. "Upstream Investments: An Examination of Policy that Supports Evidence-Informed, Prevention-Focused Practices" (John Fong – 2014)
              5. "San Mateo County Manages Board Agenda Items with Automation and Full Video Access" (Kathy Chen – 2014)
              6. "Moving the Needle on Long-Term Community Investment" (Oscar Chavez – 2014)
              7. "Planning, Evaluation and Research: The Backbone of Change" (Marcie Castro – 2014)
              8. "Title VI Civil Rights Act: Compliance and Diligence to Improve" (Bertina Tan – 2013)
              9. "San Mateo County Human Services Agency: Emergency Planning and Response" (Shane Balanon – 2013)
              10. "Planning Tomorrow Today: Using the ‘Contra Costa for Every Generation’ Civic Engagement Efforts as a Model for Strategic Planning" (Tracy Repp – 2007)
              11. "Methodical Analysis Gets the Job Done: Outcome-Based Management in San Mateo County" (Gerardo Silva – 2006)
              12. "Moving Toward Outcome-Based Management" (Derek L. Chu – 2005)
              13. "Outcome-Based Management: A Planning tool for High Level Management" (Roger Lucero Sanchez – 2003)
              14. "Outcome-Based Management in the San Mateo County Human Services Agency" (Christine Lerable – 2003)
              15. "Human Services Agency Accreditation: Renewed Purpose and Pride in Napa County" (Ursula M. Bischoff – 2002)
              16. "Planning and Development in Human Services: San Mateo County" (Paul Buddenhagen – 2002)
              17. "An Inside Look at Outcome-Based Management: San Mateo County" (Dorothy Galloway – 2001)
              18. "Organizational Change from an OD and PR Perspective" (Tamarra Brown – 2000)
              19. "Developing an Organizational Development Program" (Ray Leonard – 2000)
              20. "Assessing an Internal Organizational Development Program" (Debra Dake – 2000)
              21. "Promoting Outcome-Based Management Systems" (Megan Rosenberg – 2000)
              22. "A Snapshot of Organizational Planning and Development in the San Mateo County Human Services Agency" (Quyen Nguyen – 2000)
              23. "Planning Amidst Change: The Office of Agency Planning in Alameda County" (Micky Leung – 2000)
              24. "Strategic Planning in Alameda County" (Lynette M. Harrisson – 1999)
              25. "Performance Information and the Management System: Performance and Outcome Measures" (Jennifer Jody Rellar – 1999)
              26. "Expanding the framework in Examining a Benchmark Approach to Measure Welfare Reform" (John Tsutakawa – 1998)
              27. "Social Service Departmental Planning and Research: A Proactive Orientation for Change in the San Francisco Human Services Department" (Christina Moore Linville – 1997)
              28. "Research and Evaluation Activities in a Social Services Agency" (Elizabeth ZoBell – 1996)
              29. "Diversity: Social Services Agencies—The Way of Doing Business" (Wanda Jung – 1995)