Management Practice

The work of the Mack Center continues to generate significant implications for the improvement of management practice in the human services. Each of the following major areas of inquiry identifies implications for management practice:

Performance Measurement Challenges in Nonprofit Human Service Organizations

Carnochan, S.
Samples, M.
Myers, M.
Austin, M.J.

This qualitative study examines the experiences of four nonprofit human service organizations engaging in performance measurement processes to satisfy accountability requirements and increase organizational and program effectiveness. Nonprofits are increasingly required to respond to performance measurement mandates issuing from multiple sources. However, many of the recommended strategies have been developed in the for-profit and public sectors, and are less appropriate or feasible for nonprofit organizations.

Public/Non-Profit Contracting

This body of research builds upon the shared concerns of public and nonprofit sector managers seeking to strengthen contracting relationships and explores the complexities involved in assessing service outcomes and coordinating case management responsibilities. The early work reported below reflects exploratory qualitative studies that informed the development of a recent multi-county, cross sectoral survey for which data analysis is underway.